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Boz1055

SD card sat nav updates?

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Rob-H    2

I have had a couple of calls from a "Stuart" form Audi UK Customer Services. He seems genuinely concerned and is taking an interest in this. He asked me to send him scans of the SD card wallet that came with the car. He is investigating how much of this emanates form Audi Germany, who the 3rd party is and what the deal on upgrades is. I have pointed out that, whoever it is, they seems to have the functionality to provide up to 5 upgrades per year via Audi Connect, so why should non-Audi Connect customers not be able to access the upgrade process via a different route. Watch this space. We need to identify how big an issue this is. are there other complaints on other forums?

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Able211    1

Given up trying to obtain information regarding the update of the SD card in the A3Sat Nav. Very surprised by the inefficiency of Audi, on this discrepancy anyway. You need to be aware that the speed limits displayed on the Sat Nav may be incorrect. I suspect that there is only one update a year, my car was provided with already out of date speed limits, so I'm assuming that I have to wait until 2017 before next update, which I have to pay for. Pity really,as otherwise, nice car!

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Able211    1

Your Audi contact seems more interested than mine! He really bounced it back to me, saying my problem, although he will ring me back in a week with update! Be interested to learn your outcome. If there is one, I'll have his number!!

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Rob-H    2

Unfortunately, I have hit the proverbial brick-wall. The Audi UK Customer Services Manager (Stuart) was very communicative and as helpful as he could be, but could not influence the 3rd-party company they use (www.Here.com) to do anything in the short term. I/we have to wait until they release the next update. He did promise to alert our local Audi Service Centre to contact me when one is released, but given the service intervals are so long on modern cars, it could be 18 months before the car next sees the service centre.

Particularly given my car (collected on the 31st march) has "Navigation" in its title, Audi are letting themselves down here.

Only have a couple of years to wait before Audi contact me again to buy a new car !!!!!:yucky::yucky::yucky:

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Able211    1

To be honest, it's the result I expected. Pity about the poor quality of the Sat Nav, I have little faith in the speed limits displayed, so when I go reasonable distance, my Tom Tom will be glued to my screen! But I must admit, I am surprised that a manufacturer with the reputation that Audi has, produce such a poor quality product as the Sat Nav. Oh well, live and learn! Will update if learn anymore, but don't hold your breath!

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Rob-H    2

I don't use the in-car Sat Nav' any more, so haven't noticed the speed issue. However, on a relted matter, I have noticed that my TomTom reads my actual speed as lower than the speedometer. I never found that with my previous A5 Cab'. Have you noticed that? 

Apart from all that, still love the car.

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Able211    1

Yes, exactly same, I have always assumed that the Sat Nav gives th correct reading. But always err on the lower reading when going through cameras!

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Able211    1

Had another call from Audi rep re Sat Nav, with same message, I.e. "Bad luck, pay for update next time"! He still didn't know when update due for release, and still doesn't know how much will cost! Didn't even know procedure, thought I have touch screen model! Amazed at Audi, really couldn't care less attitude. Oh well, will pass on impression to friends and relatives!

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Renowden    0

Hi - Any news on this topic. I have Audi Connect and there is no update feature on there.

 

Also to answer Rob-H - Car speedometers always over-read by design. They work from a sensor on the gearbox and have to make allowance for tyre wear. Also they are prohibited from under reading by law so always err on the cautious side. It used to be up to 10% but I have noticed that more recent ones are better - generally within 5%.

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