Liftgate latching but making sound when closing

[Nitin]

2011 Q7: Closing the power liftgate makes motor like sound when it is latching down.. button on the tailgate works to close the tailgate but it always makes motor sound. Indicator inside the console shows red on the liftgate but actually liftgate is closed. So basically two problems: motor sound when closing and red indicator in the console. 

I showed to local dealer and he diagnosed this problem to the bad striker. But he was charging $600 for fixing it - $400 for the part and $200 for the labor.. i already paid 150 for diagnosis. I took it back as not sure if it is worth the cost. Also I was not sure if that is correct diagnosis.. because it seems to me some motor issue than striker issue.

So I need help in figuring out what exact part I need to buy and how to replace it (if i can do it myself). 

I researched and seems like there are 2 different parts available on audi website when searching for striker: 8P4827507 and 4F9827383G. Not sure which one to buy? from where to buy it and can I replace it? any instructions will help.

[Bigdave1230]

Is the tailgate closing fully or does it End up being left slightly open. Can you post some pictures. My last q7 had a problem when I bought it where the tailgate didn’t close fully and as it was pulling it down you had to manually give it a push when it got near to get it fully closed. Turned out to be a small spring that had snapped on the latch. Just remade a hook on it using to snips and hooked it back on. Took ten mins. Somebody put a post on here about it. Try looking through the earlier posts.