Jump to content

Recommended Posts

My Q8 has been with the dealers for 9 weeks! They diagnosed a faulty Adblue control unit, sent to Germany for a replacement. They are now saying the replacement is faulty and the new part is due on 1st July. I’ve had a courtesy car but  the inconvenience and concern is causing stress.  The Adblue control unit damaged another part which the warranty says I have to pay for. Am I within my rights to argue the charge due to the incredible delay? Any advice welcome

Link to comment
Share on other sites


10 hours ago, JKL said:

My Q8 has been with the dealers for 9 weeks! They diagnosed a faulty Adblue control unit, sent to Germany for a replacement. They are now saying the replacement is faulty and the new part is due on 1st July. I’ve had a courtesy car but  the inconvenience and concern is causing stress.  The Adblue control unit damaged another part which the warranty says I have to pay for. Am I within my rights to argue the charge due to the incredible delay? Any advice welcome

They shouldn't be charging you. The cars under warranty and the part failed because of another part failure which is under warranty. Clearly there's an issue with the adblue systems on the q8. 

My advice would be to speak to Audi customer services or the motoring ombudsman. 

Also if you bought the car on finance then it might be worth contacting the finance company stating the car isn't fit for purpose explaining your case. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share




×
×
  • Create New...

Forums


News


Membership