RoboQ3

15 minutes ago, adithyajb said:

Thank you @RoboQ3 for the response.

What was the dealers take on your first Q3? If it was just down to the battery why was it not fixed? If it is simple to fix, what makes the dealer to go for another Q3? What happened there please? 

 

Also, what battery have you got in your new Audi Q3 please? Appreciate you helping out. Thanks. 

They couldn’t fix it and had no idea what to do so we rejected the car. My wife is out atm so I can’t check any battery info 

Hi there,

Really sorry I’ve not responded before now. I have only just seen a email from the group chat this morning. Basically we rejected the first Q3 due to this issue. The replacement has been fine apart from only one occasion on just over a year where the message came up. I really do think this was because of the car being fairly new and I presume the battery wasn’t charged enough as others have said. The old Q3 kept coming up with the message quite frequently. I do hope you get yours sorted. Please feel free to ask any more questions. 

On 4/16/2021 at 11:05 AM, Magnet said:

Thanks Robert,

I guess it depends on how the warning alert has been set up. 
If I were you, I would of course do as the warning says, and contact the dealer - not to, may well not help your guarantee. 
The purpose of my reply was to give an opinion on what I believe may happen when you do. 
Perhaps you could let us know how you get on.

Kind regards,

Gareth. 

Hi Gareth. Well we have the issue again with the “Vehicle Start System:fault. Please contact workshop” Also last night we had another 2 errors “Drive system fault” and “Electrical system fault”. Car I now at the dealers to be looked at tomorrow. They are replacing the car if they cannot fix it. It has only done 1,000 miles 😞

Hi Gareth. Many thanks again. I am just waiting for the dealers service dept to call me to possibly arrange for them to look at the car. I will definitely let you know the outcome. Hopefully nothing much!

Just now, Magnet said:

Hello Robert,

Many thanks for being in touch with the forum. 
Your issue is typical of an undercharged battery - probably due to the car having sat around somewhere for some period of time (in transit for example). The stop/start facility is the first to shut down under these conditions.

I would expect the dealer to advise you to simply use the car - on extended runs if possible- and monitor the situation, and you should find the issue will minimise in frequency as the car is used. Obviously, if it doesn’t, then it may be suggested the battery is charged on a special charger (don’t use the old conventional chargers) for an extended period. 
All in all, the problem is likely to become less of an issue as the car is used. 
Good luck and kind regards, 

Gareth. 
 

Hi Gareth. Many thanks for your reply. I understand what you mean regarding the battery being new. Would it still show the “Contact Workshop” error though if it was just the battery? As I say sometimes the start stop has worked but when it hasn’t I am getting this contact Workshop error. 

Just collected brand new Q3 1.5 TFSi and on only doing 30 miles when coming to a stop a Start Stop error occurred and says “Contact Workshop” The engine continues running ok just doesn’t stop as it should. Switched the ignition off and went for another drive and no issues. Repeated the above and the error happened again. Going to phone dealer but just wondered if anyone had the same issue on a new Q3?