lizv

Got car back, cost £1500, local Audi garage reduced bill by £800. Advised to go to Audi UK to take case further, which we are doing...

Get car back tomorrow, will update then

Glad to hear you are getting your car back soon, its been a long wait.

On 5/25/2023 at 2:02 PM, Nabeel fattah said:

Just to keep everyone updated, Audi dealer called and confirmed its the alternator. The total cost mentioned was £2500 but dealer apparently 'claimed' with the Group and have agreed to do it for £500. Which indicates that they know there is a wider problem!

Still no update on when will the part arrive etc.

Extremely frustrating given I have not been provided any curtesy car, and this was my only car!

Hi Nabeel, is your car still under warranty? I winder how they came up with £500. ..

We get our car back tomorrow...i will post the summary of our negotiations 

Not got car back yet, still in workshop. I will post once completed. 

Audi say alternator has arrived and they will be fitting tomorrow....

Thanks for update Nabeel. We seem to be very lucky to have been provided with courtesy car. 

Liz

Shambles on Audi's part..

We are in York.

Quoted £1300 for part and same again to fit....we will be negotiating,  cometh the day!

Not under warranty now. They are either being generous or they know they have a problem with this part...

Hi Nabeel, we are on an audi waiting list for the part...they have no idea when it will arrive. A plus is they have given us a free courtesy car, which is insured to end May in first instance. Suggests they expect wait to be longer. 

The part is inherently faulty, failing at a paltry 39,000 miles,  4 year old car.

Lots of reports of same issue in USA. Audi have simply replaced cars there for free, laws are different here though.

Liz

Thanks Gareth, I will explore options you suggest. Its a mild hybrid starter motor alternator so not sure if the same. I will explore though.  

KR

Liz v

Starter motor alternator failed after 39000 miles. Electrical faults piled up over 48 hours then car shut down when driving to garage. Recovery truck had to connect battery pack to move car. Dead as a doornail. In USA, lots of audi owners reporting this too.

We are being charged £2500 for repair and part not readily available, which suggests they are in demand. Hass anyone else had similar problem?