Ali H

32 minutes ago, Peter M said:

Yes. 

A few days after the update, also a A1 it suddenly entered limp mode on the motorway. No power whatsoever. 

The car has always been serviced at Audi dealerships, and is only driven on distances, minimum of 40 miles. No school runs etc.  

Dealership found egr cooler failure. 

Eventually the dealership admitted to me that the update is causing problems. 

The car is still in the garage under repair. I cannot see it ever being right. 

To anyone reading- DO NOT GET THE EMISSIONS UPDATE. 

 

Allison do you have the number for the emissions department, as I'm going to file a complaint with Audi U.K. And could to with getting straight to them.

 

Peter. 

Hi

the direct number is 0800 093 0124. They won't take any responsibility, I'm still waiting for a senior manager to get back to me (3 weeks now). I am going to chase them on Thursday. All they say is the update has been done properly and doesn't affect the cars performance. Very frustrating 

i hope you get an answer 

bw 

alison 

I have spoken to the emissions department who were helpful and have told me what they should of done to my car. I now am waiting for someone at Audi Newcastle to get back to me to confirm this is what actually has been done (my paperwork doesn't suggest this but I'm obviously not a mechanic). The emissions department have also raised a case for me and I will be contacted by a senior manager. I'm not letting this go until I have answers, I wish I had left well alone and not had this update done. 

Regards to everyone who have kept my determined to follow this through!

alison 

Hi Gareth, 

thanks for you reply. I asked on Monday if the update could be reversed and was told it couldn't be.

One of the mechanics took it out for a test drive which I didn't see the point of doing as they couldn't compare to what it was like before! Surprise surprise nothing wrong! It was plugged into their diagnostics and no faults found. I said I wanted everything documented and they contacted Audi tech. 

I received a very long email basically saying my car is performing as expected and I agreed to the update and therefore I have not got a right to complain. They also highlighted that there have been no other complaints about the update.

I swapped a lovely Golf GTD for this car which no longer goes uphill without my foot to the floor! 

I am ringing the emissions department tomorrow. If I had test drove this car as it is now I wouldn't of bought it

i will update!! 

regards

alison 

On 1 March 2017 at 7:18 PM, Magnet said:

Hello Alison,

Sorry to hear of your problems. As Trevor points out, this does not appear to be untypical after this recall, and I would think there isn't any doubt that the car is no longer what it was in terms of its performance - and I would anticipate, it's economy. Re, on one else has complained!? -well there are a couple on on this forum as I recall, and if it were mine I think I would be scanning the VW and Skoda forums and listing those who are discontent. Might be an idea to do this before ringing your contact.

I fear you may not get very far with this, but this may be rather pessimistic and let's hope I'm wrong, and you can get the sense you deserve.

If I'm right, it would be interesting to ask the question of simply returning the car's performance to what it originally was, and pointing out that if the car had been taken to the dealer for routine servicing and had been returned with a decreased performance then you would expect them to rectify whatever the fault was - reasonable question I think.

Final positive point - if all else fails, would it be possible to have the car mapped back to its original performance? Not my field, but perhaps Trevor and others could comment on this possibility.

Perhaps you could let us know how things pan out.

Kind regards,

Gareth.

Hi 

I have spoken to the emissions department who were helpful and have told me what they should of done to my car. I now am waiting for someone at Audi Newcastle to get back to me to confirm this is what actually has been done (my paperwork doesn't suggest this but I'm obviously not a mechanic). The emissions department have also raised a case for me and I will be contacted by a senior manager. I'm not letting this go until I have answers, I wish I had left well alone and not had this update done. 

Regards to everyone who have kept my determined to follow this through!

alison 

18 hours ago, Magnet said:

Hello Alison,

Sorry to hear of your problems. As Trevor points out, this does not appear to be untypical after this recall, and I would think there isn't any doubt that the car is no longer what it was in terms of its performance - and I would anticipate, it's economy. Re, on one else has complained!? -well there are a couple on on this forum as I recall, and if it were mine I think I would be scanning the VW and Skoda forums and listing those who are discontent. Might be an idea to do this before ringing your contact.

I fear you may not get very far with this, but this may be rather pessimistic and let's hope I'm wrong, and you can get the sense you deserve.

If I'm right, it would be interesting to ask the question of simply returning the car's performance to what it originally was, and pointing out that if the car had been taken to the dealer for routine servicing and had been returned with a decreased performance then you would expect them to rectify whatever the fault was - reasonable question I think.

Final positive point - if all else fails, would it be possible to have the car mapped back to its original performance? Not my field, but perhaps Trevor and others could comment on this possibility.

Perhaps you could let us know how things pan out.

Kind regards,

Gareth.

Hi Gareth, 

thanks for you reply. I asked on Monday if the update could be reversed and was told it couldn't be.

One of the mechanics took it out for a test drive which I didn't see the point of doing as they couldn't compare to what it was like before! Surprise surprise nothing wrong! It was plugged into their diagnostics and no faults found. I said I wanted everything documented and they contacted Audi tech. 

I received a very long email basically saying my car is performing as expected and I agreed to the update and therefore I have not got a right to complain. They also highlighted that there have been no other complaints about the update.

I swapped a lovely Golf GTD for this car which no longer goes uphill without my foot to the floor! 

I am ringing the emissions department tomorrow. If I had test drove this car as it is now I wouldn't of bought it

i will update!! 

regards

alison 

Hi Trevor,

Thanks for your reply. I have the number for the head emissions department so I'm going to phone them tomorrow. I know I've got no chance of them admitting they have modified my car but I have to pursue it. So disappointed in audi 

regards

alison 

Hi!!

I took my A1 for its emissions update a week ago and it's lost power and is flat, it's now struggling with hills. I've nearly stalled it numerous times. I took it back to Audi Newcastle yesterday and surprise surprise there is nothing wrong with my car! 

They told me I wouldn't notice any difference in performance but it is very noticeable, they also said there have not been any complaints reported which I do not believe. This is not the car I bought and now regret taking it. Has anyone else experienced this??? 

Thanks in advance