I can’t remember the exact conversation and don’t want to be inaccurate.
However, I got the distinct impression that i would have been a car offered had there been one available.
The lack of a loan car availability seemed reasonable in the circumstances as i had to just dump the car with the Audi dealership without any kind of appointment.
When i picked up the car, it had been beautifully cleaned (including the application of tyre black). In addition, they invited me to pick some gifts free of charge. I was given an Audi umbrella, Quattro Mug, Key Ring and an Audi metal thermos flask.
I did not expect this, but was very pleased and impressed by what Audi had done to correct the BSG failure and to retain my trust.
I just wish everyone was similarly treated.