SianJ

On 30/03/2017 at 1:58 PM, Magnet said:

Hello Nuala,

I'm sorry to hear that your issues are adding to the bad experiences of others. How many bad experiences against good ? Only VAG would know I guess. 

Not that it will be any consolation to you, but the thought of having to take a car of mine in for a so called update, would lead to many sleepless nights. Thanks, but no thanks for a free update! 

Now I'm not sure how this will be received by the administrators of this forum - but it's only a personal opinion of what I would be tempted to do if it were mine - I would formally write the to the dealer principal by recorded delivery letter and register my  dissatisfaction as a result of this upgrade and inform him that I intend to present the facts of my discontents to the media, since I understand that mine is not an isolated bad experience following these updates. Tell them that I  propose to do that within say seven days receipt of the letter unless I  have the car returned to me  ( with no expense to me) in the same performance mode as it was before I was asked to return it for this upgrade.

Still not happy after this? Then it would be the national press for me.

I must emphasise that this is what I would do if it were mine, and not necessarily a recommendation for what others should do, but I could be something to think about.

I can only wish you well in your quest to right the wrongs.

Kind regards,

Gareth.

In order to get the remap you'll have to get the update rolled back first, which is about £100, look on the Facebook group 'The Volkswagen Diesel Customer Forum' for advice and the group 'EA189 Emission Fix Reversal Assistance Forum' will be able to recommend a tuner in your local area, most of which offer a discount if you quote the group! 

Definitely call the emissions line and get them to set up a case for you 

Many thanks for your reply!

Id say i have done about 400 miles since the update, as 2 weeks i was on holiday and I take it in turns with a colleague to drive.

I just really don't want to be messed around with this, as I can see no reason as to why this would be my fault! 

Thanks for your wishes of good luck! 

54 minutes ago, Steve Q said:

Hello Sian, 

I think its a good idea to have the diagnostic check carried out by Audi to establish what fault codes flag up. I suspect Audi will say that the dpf or egr need replacing but obviously the dpf can be cleaned out. Audi may do some form of good will on the repair depending on the mileage of your a1. 

When you do go to Audi I would advise you take someone else with you (dad or brother?) So that they can't "mug you off". 

My other advice would be NOT to drive the car whilst it's in limp mode as this could do more damage to the engine. 

Please keep us posted on how you get on. 

Cheers

Steve

I called the emissions line, they created me a case and my local Audi dealership called me back within 10 minutes, asked me if I could bring the car in today.. was already on my way to work so my dad will be taking it in on Monday on my behalf, they will take a look at the car straight away and decide from there what is causing the problem, if they need to keep the car in they will drop my dad home and arrange a courtesy car for me. 
I asked what would happen if they came to the conclusion the problems are not caused by the update and he said we will not think about that just yet, suggesting to me he already knows it's because of the update? 
I'm going to tell my dad to also be firm with them, as I would be if I could take it in myself!

I'm going to tell him to mention the Trust Building measures and the fact I have reported the defect to DVSA to push this further!! 

Hi all,

Im currently at my whitts end!

I had the emissions update on my Audi A1 at the start of December 2017. I only use my car for long joureys, 40 mile round trip a day to work so its not like I do short journeys. 

I hace now come back from a 2 week holiday, I start up the car and I have the emissions light flashing, the engine light on and the dashboard telling me my there's some thing wrong with the DPF filter. 

The car was already booked in for a service in a few days so I took it in for that, I got a phone call from the mechanic (family friend) who notice the lights, took it down the motorway to try and do the regeneation on the DFP but it hasn't worked, the car is still in limp mode and lights on.

I called my local Audi who agreed I only recently had the emissions update and suggest I take it in for a diagnostic check, which she said if the faults relate to the update then I will not be at coat, however if they do not relate to the update then I will be liable for the £60 diagnostic and all other fixes to the car. They can't see my car for another 4 weeks, which in the first place is frustrating, I'm stuck with a car in limp mode and there is nothing I can do about it! 

I am very worried that they're going to tell me that the faults on the car are my own problem, when I know for a fact they are not. I am a 22 year old girl who they can literally say ANYTHING to and I'll believe them as I know nothing about cars anyway!

So I'm looking for some advise on how not to get completely mugged off by Audi when it comes to me taking the car in!!

Thanks in advance!