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SsjDeano

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  • First Name
    Dean
  • Location
    Newcastle
  • Audi Model
    A3
  • Audi Year
    2017

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  1. Ok i will do all those things thanks for your help!
  2. Ok thanks for your help really appreciate it!
  3. Hi Gareth, Yes the car was sound before the service. It's in good nick and is still quite new which is why my Mother in Law is quite upset about what happened. I can't fathom as to how an oil filter could be 'faulty' and this is the supposed cause of the oil leak. Apparently there's no lasting damage to the engine Audi are saying, probably because as soon as she had seen the warning light appear for 'engine oil pressure low' she pulled over straight away and switched the car off. I was working nightshift at the time so i didn't get the chance to look at her car before it was recovered and she hasn't really recieved any empathy or apology for what happened. I'm not sure if that's because Audi are trying to cover their tracks in blaming a faulty part. I think she's going to write a letter of complaint about it. Thanks for the reply!
  4. No the garage isn't disputing anything but their handling of the situation hasn't been great. They're saying because the engine was switched off so quickly on the road, that there's no lasting damage. But to say that the filter was faulty is what sounds fishy to me. I thought it may have been left loose or the sump plug at least. While my Mother in Law was trying to ring Audi and find out what was happening with her car, she was continually being told to call back later in the day. No mention of any sort of a refund for the inconvenience caused to her on the Friday night her car broke down. But also she hasn't had a single apology by anyone from the service derpartment which is what she is most upset and disappointed about.
  5. Hi all, Forgive me if i'm posting this in the wrong place but i could do with some advice. If i am then please let me know where i should be directed to. Basically my Mother in Law has a 2017 petrol Audi A3. She had it serviced at Audi Newcastle, drove it home and after roughly 5 miles a loss of oil pressure warning light appeared on her dash. She pulled over and there was a big puddle of oil on the ground underneath her car. Her car was then recovered and she didn't have her car for 3 days. Now she's been contacted by Audi and they're informing her that the oil filter was faulty. This caused her engine oil leak. Is this legit? If anyone can help me with any sort of advice i would really appreciate it.
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