Hi there,
Sorry for my late response I've been working on this in the background.
So I had the dash apart and looks like the heater control flaps in the matrix are working, when AC is on the flaps function and without AC the flaps function from hot/cold.
This would indicate that the matrix itself is blocked OR the control flap itself has actually snapped i.e flap inside matrix isn't opening but I think this is unlikely..
Next step for me is a full coolant flush and I'm going to try and push fluid back through the matrix in the other direction.
I need to get a cambelt/waterpump changed in the next thousand miles or so, so I think I will be checking how pressured the system is via the waterpump as if this is damaged (shouldn't be, but never know) then it wont pressurise enough to push through the matrix. I'm thinking out loud here but might be totally wrong.
It's getting cold so I need to get this sorted next weekend.