Dovestone

Had to have timing chain tensioners and cam shafts replaced on 2015 A7 seven months out of warranty with only 23k miles. Huddersfield Audi stung me for £1500 “contribution” looking for other owners in same boat to mount class action. Contact lesrob2610@gmail.com

Thank you Gareth I now am convinced that the fault is genuine so I have no issue with my treatment at Audi Huddersfield. From the information I have since gleaned both from the service representative who’s e mail I published in my last post and from post on other forums, I am now convinced that there was a serious manufacturing fault with the camshafts and belt tensioners of this era of engine. This engine was also fitted to several other Audi models. Audi is trying to avoid a very expensive recall @£5000 a pop. This is morally reprehensible. Without a general recal owners like myself who plan to keep their vehicles for a long time now face the prospect down the line of either having to pay the 5k or if undetected having a catastrophic engine failure. This is a coverup on the scale of the emissions scandal. Not as many cars affected but far more expensive to fix. When I explained to Mr Nasar at Audi customer service that my centre had come across at least two examples and that this had been the subject of a service bulletin from Audi warranty center at Milton Keynes he actually said to me that “there must be something peculiar about Huddersfield “ like there was something wrong with the water! That illustrates perfectly the contempt this company hold its customers in. Apparently claims for this issue are treated on a case by case basis. Which means that if you are judged to be a young person or corporate entity who will stick with the brand your repair bill will be met in full if like me you are an old !Removed! who is less likely to be loyal you will have to part or all the cost.

Thank you all for your kind thoughts. Gareth when I say I made a fuss what I did was to firmly state when offered that I had heard many reports of affected performance and mpg from this software tweet and given the option I would prefer not to have it. I was concerned that the car would be plugged into a central server at some point during the service and this adjustment would be made inadvertently. I asked the service manager to acknowledge my request in writing which he was most willing to do. So not really a fuss. My main concern is that there appears to been a general fault with my era of A7 and who knows other vehicles fitted with the same motor. Here is an extract from a mail to me from their my Huddersfield service consultant. “Following on from the conversation with Audi UK, as I mentioned to you on Tuesday as a centre we have experienced similar noises on the A7 3 Litre's previously. Along with this a modified Camshaft has in fact been released from Audi as oppose to the original camshaft fitted within the vehicle from factory & we have confirmed similar faults with our technical team in Milton Keynes. Here is a link to another forum on this site “ This clearly indicates an serious wide spread problem which A Mr Nasar, end of the line at Audi UK, explicitly denies exists. At this point a have to say that I think Audi Huddersfield have been excellent and given me as much support as they can Audi UK however seem to be in denial. I wonder why. Comments Please

Presented my 2015 A7 with 23000 miles to local main dealer for final service on the service plan. Was informed on collection that a serious noise had been found from the rear of the engine. This I was informed indicated a serious problem involving the timing chain. I could not hear this sound myself. The work to rectify this amounted to 35 yes 35 labour hours plus parts plus vat. Somewhere in the region of £5000. The vehicle is some six months out of warrantee and being a prestige Audi I felt I really didn’t require an extended warranty at this point. I was informed the the dealership had come across other A7s with the same issue and that there had been a change to some parts fitted to recent vehicles to avoid this problem I was told there was a possibility’s that Audi UK would foot the bill. In the event it transpired that they would meet the parts element and that the dealer would meet some more and that I still would be required to pay £2100 inclusive of vat. I managed to negotiate this down to £1500. My question is should I challenge this further. Is it really credible that a three year old A7 with such low mileage and serviced to shedual. It’s worth mentioning that I made a fuss about them not installing the available emissions upgrade upon presenting my vehicle for service. What should I do. Opinions please