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Dave129

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  • First Name
    David
  • Location
    York
  • Audi Model
    Q2
  • Audi Year
    2017

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  1. Dave129

    Hi Steve,

    Bit of a long story.Was offered service plan on purchasing car (March 2017) at £803.58 for 4 annual services.Went with this as it seemed a good deal.2 weeks later received letter from my Audi dealer asking if I wanted a service plan.Told them I had one.They said they could not find a record of this.

    Long story short, after a blizzard of emails after 6 months got refund of £803.58 ,still no service plan.

    Went for 1st service (2 yearly) last week cost £388.39.

    I just wondered if anyone else had experienced difficulties getting a service plan honoured.

     

    1. Steve Q

      Steve Q

      This sounds very odd but it might be worth you finding out if the service plan you took out was an Audi one or in fact a dealer network service plan. Hope that makes sense. As they've refunded you, it might be worth you ringing Audi to arrange an official one over the phone. 

      Cheers

      Steve

  2. Dave129
    Hi, Are there any Audi owners out there who bought new Q2 around March 2017 and were offered a Service Plan and how much was it? Thanks
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