Theo

Hey Roy, I have an action plan but despite sending the letter to Audi I haven’t yet had a response so in a couple more days I’ll report them to the authorities and see what action they’ll take. Audi just don’t care so I need as many people who have had or are having the same issue to let themselves be known to me to make sure that the enforcement of the General Safety Act is done with some urgency as it’s not just money at stake here but safety and hence, lives. Any assistance would be much appreciated

UPDATE: After recent legal counsel, it has been made clear that AUDI are not acting in accordance with the General Safety Regulations Act 2000. After the F45 ABS recall Audi admitted liability and in a timely and appropriate manner took action to correct the software issue which stated that this correction was necessary for their customers safety. Regardless of the time elapsed since, if this fault is present which is a design fault and (evidently has recurred not only in the one car that I own but has been reported in the cars of other owners) AUDI must take action to repair it. Once informed, should they fail to take action then the appropriate authorities must be informed who will then enforce action to be taken in the public interest of safety and publicise a warning. AUDI seem to have become complacent in protecting their customers safety and a blatant disregard of maintaining good customer services at least at the Chingford Audi dealership.

Sorry to hear that Roy. After almost 3 weeks, AUDI have said that it’s up to the specific dealership who diagnosed the fault as to whether they will make good the fault which falls under the recall on the basis that the recall is now closed and 6 months has elapsed from the initial correction. I pointed out that this meant the recall wasn’t successful and that my experience wasn’t a solitary one. They refused to take responsibility. Audi Chingford performed the worst diagnostic scan and duplicated items of repair in their estimated costs. Two independent garages commented that there was clear exploitation of their customers lack of knowledge when charging £1000’s to investigate a problem where the possibilities of the root cause means the level of exploration doesn’t justify such cost. I am now referring the matter the consumer action group as well as to the small claims court to expose this cowboy outfit. I am really disappointed that AUDI UK are impotent in bringing this dealership to account and addressing my complaint more efficiently.