Hi Steve.
I've requested that already and nothing. When I've complained to AVIVA regarding the repair they said they need to review all and it can take up to 8 weeks. 17 weeks gone and the AVIVA stance is that they stack with their approved repair centre and the part fitted to my car is correct one. They didn't send assessor when I've request - I just wondering if there are companies that could take this on and maybe start maybe some legal proceedings as I can't see me winning with them - just want the car looks the same as it went for the repair - nothing else.
I was thinking to purchase grill myself and AVIVA agreed to cover the total cost of replacing but what if the 4M0853651L FUQ - Dark Chrome Matt grill will be exactly same and this will now be a problem with AUDI parts data base - not sure on that and AVIAV would cover that.
I've contacted AUDI UK but they cannot help:
"I would have to advise that as Audi UK, we are solely the importer’s of new vehicles’ into the UK and as such have no involvement in vehicle manufacture, sales, maintenance or repair. Further, we do not supply parts.
I therefore will need to direct you towards the Parts Department at your local Audi Centre, who will be able to advise on the correct part for your vehicle"
and they asked me to get in touch with local dealer ship. I've done this and they confirm that this is correct part number and is on special order and I will need to pay upfront for the part and no returns.
Not sure what to do - they just making you look like a fool. Was wondering if anyone else have same car "black edition" one.
Kind regards,
Damian