I am currently experiencing an issue with excessive oil use on my new Audi. The oil reservoir has a capacity of 5.5 litres and this had dropped to 1.5 litres after just 3,900 miles of mixed motoring. My local Audi dealer is a 40 mile motorway round trip but I did speak with their Service Department who identified that I should use OW20 (back label VW508) oil only. When I tried to source the oil locally and online, my registration number was not recognised, my local Halfords did not stock it. I contacted Audi Customer Services who advised if I used the car to drive slowly and warned against using the wrong oil and advised that it could be "normal" to experience heavy oil use during the 1st 5000 Miles!! I eventually called Audi Assist (AA) because there was no other option open to me and their Officer assured me that they had a universal oil that they always used but after discussion and further investigation and non-recognition of my Registration number, he had to go to a local supplier 20 mile round trip and buy the right oil. The cost of the oil would have been £100+ for a 5litre container, in the event the AA Office purchased a 2 litre bottle at over £20 and for which I had to reimburse him!!
This is my 5th new Audi A3, the previous 2 had a complimentary bottle of oil supplied from new but never needed, there was never an issue with the other 3, other than the "emissions scandal" with 1 of them. Has anyone else had this problem?
