Ray Solihull

Hello Gareth This is a hybrid. That said I only have to put petrol in it once every three to four weeks, but if it performed as they said it would, it would be a lot better. regards Ray

Thanks Magnet and Shytot for your comments. In answer to Magnet, yes I am only getting that sort of mileage, because the battery is only charging up to about 21-23miles regularly on a full charge, so when you factor traffic conditions, battery usage with air con etc, I am lucky to get this sort of miles. I have never ever had the battery charge to anywhere near the 32miles quoted by Audi. If it did ever charge to the figure of 32 miles, I would realistically expect to get around 21-23 when driving. But the car has never charged to that. Shytot, thanks for your feedback. The car will charge from the new EV charger that we have installed, but not on the timer. It will not activate a charge overnight as it does when being charged on the 13amp plug and if I send the car an instruction via the App it just comes back with an error and times out. Audi dealers confirm that it will charge off their EV chargers, but they have not tried to do it through the App. And that’s that as far as they are concerned. They clearly can afford to lose customers that have bought Audis repeatedly, because I shall certainly look elsewhere when this comes up for replacement.

I bought this car new in October 2020, so just over 1 year old now with 10,500 miles on the clock. The car itself is lovely and I have to say that this is our 5th new Audi on the trot. However! When the car was sold to me I was told that a full charge provided the potential of a 32 mile range. I get that this is impacted by how you drive the car and what gadgets are operating when you are driving the car. Until now, I have always charged it overnight off a 13amp socket with set on/off times through the mobile app. On a full overnight charge of some 7hrs, The car stops the charging showing 100% charge but I have never achieved more than about 21-23 miles range displayed on the dash when I get in the car in the morning. Now this is before I drive it, so I am realistically achieving 15-17 miles range on average. I raised this concern with the dealer straight away and they didn’t seem to get what I was saying, they kept harping on about the range depending on how you drive the car. This issue is before I even drive off the drive. So maybe a battery efficiency or charging issue? Or they are just plain lying about the range achievable, In the end I just gave up on it. A more annoying issue however is that I have recently installed a 7.5kw car charger at home (my wife bought a new Kia Niro EV) so it makes sense that I start to charge my Q5 on this gadget. WRONG! I cannot get the Audi mobile app to accept the same settings to charge the car on a timer. The only way I can use the new high power charger is to charge the car as soon as I plug it. I cannot get it to work off the app overnight, which is costing me more money as I am unable to use the white meter overnight rate. I have gone back to the 13amp plug and this works off the mobile app fine, but again only 21-23 miles on a full charge. The Kia has no issues charging from the new 7.5kw unit and I have to say that when the Q5 needs replacing I will be looking at Kia for it’s replacement. Yesterday I took the car to Listers Audi in Solihull who had it all day, and apparently ‘we can’t find a fault, it worked off our chargers’ Yes I know it does, but the timer does not work!!!! This is a bit of a saga but I wanted people who read it to get the full detail before comparing it to issues they may have experienced. I looked on the US Audi owners forum and this seems to be a fairly common issue. Has anyone else experienced this and if so how was it resolved, if at all?