Hello Gareth and to all those concerned,
Okay so a little update. Audi Dealer did not do the oil consumption test because of the resistance to pay for the oil consumption test. They informed me that they can still do the oil consumption test but if it was to go for the the new engine repair, Audi warranty department are confident that they won’t be able to do anything and that I will have to pay the large sum of money to get it repaired. So the person I was talking to from the Audi Dealer told me it would be better if I spoke to Audi UK myself before I go ahead and get the test done. So I agreed and I’m literally at the dealership to pick up my car. I guess my target is to get Audi UK to approve the test first and then go back To dealership to proceed. Audi dealer told me that it’s in the technicians opinion that it will fail the oil consumption test.
To answer your questions:
So I have owned this car for 2 years and I must admit that it was consuming oil before but not nearly as much as it is now. I’d say about every 1200-1400 miles it would have to be topped up a litre. I had booked an oil consumption test with a different Audi dealer but cancelled it with the knowledge that it could still pass the test after I found out how low Audis threshold is to fail it. But then about 3-4 months ago it all of sudden starting drinking a lot more about 600 miles for a litre and it just rapidly got worse and now it’s burning a litre every 250-300 miles.
So the person at the Audi dealer, I didn’t get what his job role is but I know his name (I guess I can call him the service advisor?), informed me that diagnostic technician informed him of the 10 years limit and then he confirmed it when he contacted the warranty department. Although this may not be entirely true, as I have seen on other forums that Audi have done it with cars that are older than 10 years old
I will look into CAB and seeking some legal advice regarding this issue. Maybe I could go to the ombudsman or citizen advice?
I do understand your point in your question. Financially it makes no sense to it for building a new engine but I guess I’m struggling to accept that due to the sentimental memories with the car. It is my first car that I worked hard to buy too. It does only have 45k miles on it so pretty low for the age. I’ve paid around £10k for this car and although it may not seem much, that is a lot for me.
So it has full service history but the last two were done by Audi specialist. During the previous 2 ownerships, the car has been stood for a while and not been driven for longer than 3 years and there’s no service record during this time. And it is due for another interim service which I would ideally like to do after the engines been sorted. What’s the point of servicing a faulty engine? And no I was not aware of any time constraints for liability.
I guess my next action is to send the polite reply to that email Audi UK and try to get them to authorise it.
I do thank you, Gareth, for your help and appreciate this forum, so far the only forum to actually help me so far.
As always, any advice would benefit!
Kind regards,
Sam