Mamf

Hi Everyone, Wanted to give an update following contact from Audi this week. They of course won't accept liability for it "because we are not aware of it being a wider issue with this model or age of vehicle". I am unsure if this is a fob off or if they are being sincere and people are not reporting it. I would encourage everyone experiencing this issue to report it to Audi. The more people that do, the more chance there will be of them doing something about it. They wanted the dealer to offer me something which I really didn't agree with given the issue is likely to be with the manufacturing process. In the end they did offer me a payment of half of the value of the repair as "a gesture of good will" which I accepted. I couldn't push further with the Consumer Rights Act that I mentioned previously because I inherited the vehicle from my father when he passed so the implied contract does not apply to me. Had I purchased the vehicle myself I would have proceeded with them legally under this legislation. The service received and lack of ownership from Audi UK is disappointing. The dealership took a month to repair the car due to lack of stock (Audi UK accepted this was their issue hence the payment). It took approximately 6 weeks to get any sort of acknowledgement from Audi UK after raising my official complaint and when they did acknowledge it they said they would close my call if I didn't respond to their email in 24 hrs, not impressed to say the least! It's such a shame and I am so disappointed. I really like Audi's but this experience has put me off buying one again. I will not recommend them and will warn people about this going forward. I accept that issues arise, it's how companies respond which is important to me. This is a serious and potentially dangerous issue which, in my opinion, they have handled poorly and done nothing to allay my fears around. Hopefully the above helps someone else!

To be fair to them (reluctantly) they didn't use the words wear and tear I did but I agree that it should be in the service schedule if it were

Hi @Bris14, Unfortunately, it is not going well. The issue was that the fuel rail bolts had come loose causing the petrol to leak. It is out of warranty so of course I have had to pay for it but I have raised a complaint with Audi and the dealership who dealt with it (although I didn’t purchase it from them) as I have to follow this process. If I do not hear back by the middle of next week I will be taking the issue to the motoring ombudsman because I just don’t think it’s right. It’s not normal wear and tear and is dangerous. I did find out that if you purchase a vehicle from a company and there are issues you may be able to make a claim under the Consumer Rights Act 2015 as there is an implied contract that an item is as described, fit for purpose and of satisfactory quality. This applies for up to 6 years after the purchase date in England. This is worth looking at for anyone who had issues to see if it applies. If you bought the car second hand or via a private sale this may not apply. I will come back and update as things progress - it may be slow! Thanks

I have had exactly the same thing happen to me with my March 2017 A3. It is at the local dealers at the moment and I will be taking it further with Audi uk. It is completely unacceptable that this would happen with a car of this age. I have done around 50k miles. It is a fire risk so hopefully they won’t wait for someone to be injured before looking into this. I will be looking into this further to see if I can find further evidence of others having the same issue so if anyone has any information that would be helpful. I will be asking for a full report of the issue and the work completed to fix it. Will update as things progress. Thanks!