Hi, Im new in the forum. Happy nee year everyone. Apologies if there is a topic on this already. Could not find a similar case.
i purchased a second hand audi approved Q7 in December 2021. The specs of the car at the time of purchase:
Model Year:
2019 19
Engine Capacity:
3,000
Mileage:
17,676
Transmission:
Automatic
Fuel Type:
Diesel
The car had all the audi approved pre checks and audi warranty for a year.
As you can see the vehicle was low mileage with only 17k on the clock. In the November 2022 during the annual service an oil leak was identified. Nothing major, but they could not check during the service because they need more time to remove parts etc. The audi service advisor mentioned I needed to make a separate appointment for the oil leak check. So I didn’t make the appointment right away since it sounded something uncertain and didnt want to drive to the dealer again just for another day, so I waited for the service to do the check. Now last November 2023 during the annual service the technician at the audi dealership checked the oil, but could not find the oil leak so they need the vehicle once more to stay at the audi garage because they need to take out the engine to find the issue.
Apparently, taking the engine out will take a number of hours and the cost will be high just for the diagnostic.
So here is my question. The oil leak was identified in November 2022 just before the one year warranty expired. However, the work will take place in February 2024. I mentioned the warranty to them and I believe was their duty to mention that this is rather complicated to diagnose and costly so do it straight after the service in November 2022 within the warranty.
I am worried this could become a big issue and that audi wont take any responsibility. The car only drove 4k miles since then. I see no reason for a low mileage vehicle to have an internal oil leakage.
Any thoughts/advice on how to address this issue with Audi?
