alexualex

Same thing happened to me when buying a new A7 - what really annoyed me is that when I was told the car was ready to go into production I asked if there would be any changes to my spec and I was told that nothing would change. You see, I have been burnt before as only a few months earlier I refused to take delivery of my new BMW which I waited for over a year for delivery as they did not include 3 out 4 of the equipment I ordered, so I switched to Audi! For me the lack of HD Matrix was not in itself reason to not take the car, however I have tried to push Audi to fit these lights as soon as they would become available. Just this week after about a year of back on forth they tell me "it's not possible" to retrofit them. No real explanation why not but I assume it costs them a lot more to do this now compared to when it was produced in the factory. Anyway, I am now seeking monetary compensation, they offered £600 which is obviously not adequate. Has anyone else manged to get compensation from Audi on this issue?