MikeyW

My Audi is out of the initial warranty but despite having extended warranty I was assured the repairs were done entirely under the extended 7 year part specific warranty for the alternator…..including the loan car

The dealer told me that the faulty part is covered by a 7 year warranty which is also what others here have been told. I’ve written to the MD of Audi Uk to get clarification on what this really means, their position on whether the issue has been fixed, how subsequent failures may be dealt with, broader car warranty extension at their cost and whether newer vehicles have the same issue. I’ve not had a reply yet. I’ve said I won’t collect my car until I do - I’m in an Audi mobex loan car via enterprise so it’s costing Audi every day I have it. my own rs6 is out of the 3 years warranty but I have an extended warranty I took out, but I’m told this repair is being done under this special extended warranty for the 48v system alternator so I’d push back hard and say other owners are not being charged as this is a known issue and regardless of the age or mileage is being honoured as an Audi issue. my dealer has been superb and the car was fixed in just over a week from failure - but I’m not having it back till I hear from Audi Uk…..assume you are Uk based ??

I love the car too - and was going to change it for a performance most likely too. I like your approach so may look for something similar. Are you looking for 10 years on the whole car or just that part ?

Do you think they will cover the costs ? Have they offered you anything and do you have yours back now ? One of the reasons I rejected the last rs6 was this fault and that my wife wouldn’t drive it - too scared of this occurring and I can’t say I can blame her. As we know, it happens quite fast and leaves the car utterly dead. I was lucky this time as I got to a lay-by but if I’d had my dogs with me it becomes very challenging or on a smart motorway……last time it was the top of an m25 exit slip on a blind bend. It really wasn’t nice at all. And what really grates is I went from a car I had from new into one that wasn’t and was older that the one I was rejecting only to find I have the same issue….

I’m told the part should be in the uk this week, or early next, which is a whole lot faster than the first time this occurred. I asked about the issue and whether the replacement part was the same had been modified, but, not unexpectedly, the dealer didn’t know but could tell me the part number had changed. But I’m sure I read earlier on the thread that there could be other reasons for this. So the positive is there’s light in terms of getting my car back on the road. They also confirmed the 7 year warranty extension (think they referred to this as a goodwill extension but I maybe mistaken there). Of course having bought a warranty extension that I don’t need that’s an interesting situation. I’m still in a mobex car that isn’t appropriate for my needs with faults on !, but I should be getting a q5 later today so progress there providing my dogs and dog cage system fits in it. Next step is to renew my acquaintance with Mr Doyle to ask questions about the fault and the fix and why I was told when I effectively rejected the last car and replaced with the same model I’m in precisely the same situation which I was so keen to avoid. Put simply, my last one wasn’t a Friday afternoon RS6 with me as the unlucky owner, they all are. It’s not acceptable on such a premium vehicle.

Hi mark thanks for the reply. Audi uk will know me I’m sure as I had another known issue on the first rs6 3 days after picking it up which was the fuel tank level float sticking and creating the idea you had half a tank of fuel, so the then alternator fault led to some tense conversations. Current rs6 has Audi warranty and breakdown so I need to ponder about my expectations from them here. I had been looking to change to a new performance version (coz you need more power when you have 600ps don’t you ?!!!) so maybe there’s something I can pursue there. But I’m keen to know are the new ones sorted for this issue and are the parts they now ship (or not) also fixed. It’s a major safety issue so if I don’t get properly looked after starting tomorrow it’s going to get escalated very quickly. I’ll keep you posted. How old is yours ?

I’m new to the forum as, guess what, was left stranded on the A5 on Thursday with the dreaded alternator fault. I’ve a C8 RS6 which I’ve had for 2 years following my rejection of my previous RS6 C8 for, wait for it…..the same fault. Dealership are super supportive and can’t believe I’ve had this occur twice, but reading this thread it’s seems significantly more common than I thought. Currently I’m trying to get a loan car that actually serves my purpose as the A1 from Enterprise (Audi Assist) can’t carry kit for my job or fit my dogs in, has a faulty sos function and faulty Bluetooth and sat nav. It’s not ideal. I am not really sure how I’ll take this forward - when the electrical warning hit the dash I knew exactly what was going to happen so was lucky to be able to get off the M6 toll and to a place of relative safety. I didn’t know the sport diff failure was the early warning so that’s super helpful. The last time this occurred we ended stranded at the top of a slip road off the m25 on a blind bend…..and kept waiting for recovery for 3 hours too. So this time it was better and I guess knowing the fault I knew I had to find a safer place for the car to die in. concerned that the replacement parts are not a different part - staggered it’s not a recall so will be raising this as a safety matter with as many differing channels as I’m able. Last time it was the Audi executive office who handled the issue as I wrote to Andrew Doyle. The car was off the road for over 2 months then due to a parts shortage.