Mickscar

Thanks mate. I'll tell them on Monday. Give them something to do for the week!

I've got a couple outstanding questions/options with them, but I'm mostly getting the stock answer of "update at the end of the year". So next stop UK Customer Service ...

Oh dear. My saga continues I'm afraid. On Wednesday Southend Audi applied the same procedure to my car that was applied to Peter's. Mine is a Q3 Sport, Peter's is a Q3 Sport S line, I think. I had a Q3 S line last time but not this! Anyway, my fix was OK until the next day when I found that MMI had reset overnight exactly as before. It has repeated this 3 or 4 times now, so it definitely didn't work on mine and the Service Assistant Amy said it had been performed in exactly the same way as on Peter's (not sure if it was the same technician). Apparently, and this is third hand, they put the car into "sleep mode" which I presume is like an "engineers" mode in order to force in an update of some sort. I presume it's a temporary fix to something else. The story is that this secondary "fix" would normally be applied automatically with no problem during car down time, but something goes wrong, it's not applied and it leaves the MMI in a reset state. As I said, I got this third hand and it may be wrong or grossly over simplified. I put it here because I just wonder if anyone was told something similar. Not sure what to do next, just pondering at the moment. It's a pity we can't get hold of the internal Audi memo on this to review all the info first hand, but I guess that ist verboten!

Thanks David (Snowman), My Q3 Sport is booked into Southend Audi next Wednesday 4th to have Peter's fix (or procedure) applied, first thing hopefully. I had told them about compensation being offered elsewhere and that seems to have focused their minds on this issue. They offered to book the car in earlier, but I need it to go here, there and everywhere until Wednesday. Still, yours and Peter's experiences seem very promising and I've been told that the same Technician that handled Peter's Q3 will do mine. Amy (service assistant who handled Peter's issue) and Michelle from Customer Service also wish to meet with me when I drop it off. Anyway, fingers crossed, I'll post my experience here. Mick

Thanks for all the info Gordon, sorry they can't apply the fix on your A3. Thanks Peter, I'm glad your Q3 is still behaving itself! I just missed a call at 5:30 from Amy Batchelor at Southend Audi. Missed it by a second! In her voicemail she said she'd be there until 6 but wasn't at her desk when I finally managed to get somebody to answer at 5:40. I've emailed her and Michelle, my Audi CS contact. I'm expecting a call from Amy tomorrow to discuss Peter's Q3 fix! I want to know all about how and why it works on Peter's Q3 and hope it will be applied to mine ASAP. If not, I want money!! I'll keep you all posted.

Hi guys, I'm still waiting for Southend Audi to book my car in for the same work performed on Peter's Q3. Bank Holiday weekend stalled things a bit. Peter, is your Q3 still working OK wrt MMI settings? I'm afraid my Q3 MMI is still resetting, but weirdly it did actually retain the settings for 3 days from last Friday until it reset on Monday morning and I had been using the car as normal over weekend. I thought a miracle had happened ... but then the wretched thing brought me back to reality. ☹. ... and yes it reset again this morning !

Peter, sorry to be a pain, do you know if they changed your level of software in the car? Could you please photo the software levels from the Car settings if they have changed? My CS contact is talking to Amy now thanks.

Thanks Peter, I have just sent this to my Customer Service contact. I'll give an update here as and when.

Quick update on my meeting yesterday. Firstly, it did not work and my settings had disappeared last night about 9p.m. when I had to pop to the shop.☹ Southend Audi Customer Service lady could not find Peter's Q3 work on the 21st in the system but she was going to follow up with the workshop today. I wonder of Peter could give me a reference or something to pinpoint it. They had a lot of Q3s in for various on that day. She/we performed a new setup procedure on mine clearing everything back and setting me and my car back up on their system from scratch and re installing the My Audi app etc. But it didn't work. Peter, is your car still OK?

OK, I've spoken to Customer Service and am going into the dealer later today. They said I can sit in with them and watch exactly the procedure they have used successfully on 3 cars yesterday, a Q8 and two Q3's. If it works I'll post as much info as I can right here and maybe it'll work for others. If it doesn't then .... (insert expletives here 🤣)

Peter, Thanks that's very useful info, my scratch card was never used by the salesperson, they used my My Audi ID only at my initial car pickup. Maybe this is the crux of the problem. I'll discuss with Customer Service and then they can involve the technician who setup your car yesterday. Thanks for your time this morning. I'll post what I find out today. Mick

Peter, just one fine detail, when they did this complete reset and re configure, do you know if they used the Vehicle code on the Audi Connect scratch card containing a "Vehicle code" given to you with the Keys, or did they use your existing My Audi ID and password. I believe either is OK but it's best to know what actually works if they have indeed fixed your car. I did read somewhere that there was advice to drive the car to where the LTE logo gives at least 3 bars for the signal and then do the complete Factory default reset and dealer setup using the prompted Setup program and the Scratch card. But I never saw it confirmed that it had worked and so I didn't do it to mine because it was a PITA. In any case, it should be dealer responsibility to setup the car correctly.

Hi Peter, If they did that yesterday, don't you need to observe it for a few days to make absolutely sure it holds on to the settings OK? Since we're at the same dealer, Southend Audi, this is very useful info anyway thanks. I'm speaking to Customer Service today and I'll reference you and this experience if that's alright by you. Cheers, Mick

Graeme, Thanks for your help with this issue, sharing your experiences and offering advice. All the very best wishes for the future. Mick

Hi Peter, No, just apologies but I think she's a Service Assistant so no power to do anything. I'm still waiting to get a response from Customer Service after I sent them two complaints. It's been a couple of days so I'll call them tomorrow and get a face to face meeting booked. I'll discuss this issue in detail and see if I can embarass them enough to offer me something. In general terms the cat is out of the bag, they must now be compelled to tell prospective buyers all about the problem they are about to buy into. This must present a real problem to Sales staff who must face losing orders and missing their targets. If they offer an incentive (discount or substantial accessories) to keep orders, then I want the same. That will be the gist of my argument.