Peter101

Mick, I’m sorry, that’s very disappointing to hear, to be honest Southend Audi should be taking ownership and providing you with options / financial compensation ?

Mick, I do hope it works for you and don’t forget to get the £150 restaurant offer, it was Michelle who offered it to me, lol !

Thank you for the update, so far my car is still holding all my favorites, which is great. Plus, I was offered and accepted £150 to spend at a restaurant for the inconvenience they caused.

Hi Mick, Yes, so far everything is being saved.

Mick, the software hasn’t changed… Software 4142 / MMI 3A 22 233 200

Mick, my car is still holding my favorites, so far so good… if it helps the lady in the service team who assisted me during the day and was extremely helpful was ‘Amy Batchelor’… my car is a blue Q3 sportback sline …

Mick, when I turned up to collect the car, I had left my original card at home, so they provided a new scratch card, which worked

Mick, yes that’s absolutely fine to reference my case. In the past my car would never save anything overnight and so far so good, but of course, if it changes I will let you and Audi know.

My Q3 purchased end of July was taken back to Audi Southend yesterday and they completed a reset of the MMI, placed it into sleep mode and discovered that the DPI (dealer preparation I ?) hadn’t been completed correctly and now everything is being saved (radio, favorites, privacy setting etc), which is great but frustrating that it’s taken a month to discover !

Graeme, are you happy to disclose the resolution you agreed, thank you ?

Hi Mick, I am now waiting to receive a call to cancel my appointment still booked for next Weds. Did they offer you anything as compensation for the inconvenience ? I am contemplating requesting a full refund as I am within 30 days of purchase (under the 2015 consumer right act) ! Thanks

Mike, interested to learn if they have offered any compensation for the inconvenience this is going to cause you ?

Hi, my version is 4142 and roughly once a day I lose everything !

Yes, that’s correct, it would be good to compare notes…. I purchased my car on 23/07 and therefore if there isn’t a solution, I may demand my money back.