Oldnuff

I’m not up on battery tech so I can’t comment on that. It sounds odd though. Does it suggest that the battery is defective or that it just needs charging? As regards updates I’ve had another look at the App. Under “all functions” there is a “map update” option. I guess that’s what I used. Apologies for the misleading info - it’s been months!

Interesting comments about battery health. I’ve talked about updates I did some months ago that “cured” the issue. I did that, I think, by installing updates, again I think, that I found in “warnings and information” on “AudiConnect”. I had been looking for updates to the SatNav before a long journey. I can’t say or deny that all 4 updates were for the SatNav. It was months ago but I think they were just listed as updates. I probably had to use the “refresh” command to find them. Something worked anyway. After reading the “battery” comments I can’t rule out the fact that I then did a 300+mile motorway journey that would of course fully charged the battery. Still worth looking at the app though?

Whilst I agree the frustration with the way Audi are dealing with this I would repeat that after installing the updates on the AudiConnect app my Q2 no longer has this problem. A coincidence? Maybe, but mine is fine now. Just saying

Ok. It’s still happening then. As I have said my Q2 35TFSI is ok and I’ve not experienced this problem for quite some time. So what did I do? In the first place turning the Stop/Start off on every journey. However this was probably just masking the issue as on one occasion it happened again when I forgot to turn it off. Just afterwards I was preparing for a long journey and I wanted to upgrade the SatNav for a more up to date route plan. After some thought I realised that the AudiConnect app could do this. In fact I found FOUR updates on the app. I downloaded all four and guess what, no more problems! Obviously if VW/Audi have an update they must have recognised that there is, or was in my case, a problem. If so they have kept quiet about it. The way local and national Audi denied that there was a problem was/is inappropriate to say the least. I’ll repeat I have had no problems for something like 8k miles or more. The Q2 version is now what I thought I was buying. Hope this helps everyone else.

Don’t know for sure but think so

That’s the same response I and others had. To further matters you’ll need some evidence and lacking proof that it’s not acceptable best to gather details of others affected. This is not a confidential medium. My Q2 seems to be behaving itself now and I hope it stays that way. It was always an infrequent and random event. I often deactivate the stop/start system now by the way.

I began this thread on "cutting out" issues as a request for info on what seemed to be a continuing problem. It's always been very infrequent and for whatever reason it's not happening now. Both Cardiff Audi and Audi UK say that as they can't see or replicate the issue there's nothing they can do. I like the Q2. It meets my needs in every way. Style, room, performance and handling. After a lifetime of working in consumer matters I know proof of faults is needed to pursue things. I'm going to have to end my input here. If anyone else is still experiencing issues and lacking proof of fault then I suggest the thing to do is look for others in the same situation and use numbers of those affected to progress things.

Anyone on here had a response from their dealer or Audi UK that they would like to share?

Is this a wider problem for VW Audi? Skoda use much the same mechanicals. Read this for a Skoda Karoq - it’s a genuine link https://www.briskoda.net/forums/topic/521243-15-tsi-power-cutting-out/?do=findComment&comment=5829419

Those issues sound similar but happening much more frequently than those I'm experiencing. The Audi response is the same. It's unlikely anyone will be able to demonstrate the actual failure as they ask if as in my case it's completely random. I guess the "numbers" game could do that though. The more people report it the more evidence there is. My previous car was an A3 150 TFSI, again with no problems at all over 8 years. May I ask what engine variant you have? Others on this forum all have the 35 TFSI. Another issue that whilst in itself does not impact on safety is that of the gear shift indicator showing ">N" for neutral. The ">" is supposed to recommend a change of gear. Typically on the first short journey on any day it doesn't appear at all. On later or longer journeys it usually but not always does, again randomly, and sometimes halfway through a gear change in lower gears - typically 3 to 2 or as the car comes to a stop. Possibly irrelevant. Definitely inconsistent. Page 23 of the Q2 manual says ">N: This is displayed in place of the current gear. Put the gear lever in neutral and take your foot off the clutch pedal. The engine will be switched off automatically". When using the stop start that's also what you do isn't it. So if switched off in this context means literally that doesn't that mean the engine is DESIGNED to lose power when that shows? That could lead to a very worrying place. I raised that point with customer services at Audi yesterday. Waiting for a response. Stay safe.

Apparently FOUR Q2 35 TFSI owners have come forward with the same issue to Cardiff Audi. Any news from anyone else?

Audi carrying out a further “independent” assessment of my Q2 using a different engineer. Also at Cardiff Audi on 9th December. No “cut out” instances since last report. I’ve mentioned the gear shift indicator to them and a very faint electronic hum that fades in and out. Neither of these are issues I’m worried about and just wondered if they are linked.

Sounds familiar. How old is your car? There were recognised problems allegedly solved with a software update in 2018/2019.

Good. Hope they sort it or at least come up with an answer.

Update. Still none the wiser. However I’ve raised it with Audi Uk and expect a reply within 2 days. Audi Cardiff say they have had no one else reporting anything similar (engine cut-out). Do you think now would be a good time to raise your experience? Dylan Davies is the manager dealing with it. I’ve told them there is someone else with the same issue but not said who or where. regards Brian