Emma K

Morning Jo, I'm not sure if you are still having the same issue, but it sounds like you're experiencing the same issues as I've had. I've had a lot of back-and-forth with Ohme, and they are saying that the Audi app isn't compatible with Ohme—which begs the question: Why are Audi recommending Ohme if there's a known fault? To help fix the issue, they've suggested unpairing the car from the Ohme app, doing a hard reboot (basically switching it off at the mains, waiting 15 mins and then switching back on and then continuing without an account). Here's the info they've sent me... We have recently become aware that there is an issue affecting Audi API functionalities. Our Product team is currently investigating this issue and will look to resolve this as soon as possible. As an Ohme Labs feature, communication directly through your vehicle (via API) is still in development. As a result, it may not work as intended from time to time. For the moment you would need to disconnect the API link (by clicking Continue Without Account after selecting your car make) and then adjust your charge schedule slightly to 'add' a certain amount of charge rather than meeting a 'target'. There is more information about how to charge without API support in our support article below: How do I choose the right schedule for my car? We're sorry for the inconvenience this may cause. I hope this helps and good luck! Emma