brt286

Just a quick update on my case — I picked up the car on Tuesday. All the repairs, including diagnostics, were fully covered under the 7-year extended warranty. The newly installed BSG also comes with an additional 3-year warranty. To my surprise, when I collected the car, I found a generous gift box from Audi in the boot. It included jackets, a hat, a bottle of Moët champagne, air fresheners, a backpack, a cup, a key ring, a cleaning kit, and a few other thoughtful extras. Overall, Audi really stepped up and handled the issue to the standard I expected. I've learned my lesson and decided to take out the extended warranty plan with Audi — better safe than sorry! All in all, I’m pleased with how everything was resolved and back on the road with renewed confidence.

Last week, I experienced a serious issue with my car. It started with a "Electrical System Fault" warning on the dashboard following a failure of the stop-start system. I managed to drive about five miles before other systems began shutting down one by one. The next day, I was able to get to work with the electrical fault still showing. However, on the way home, the car began displaying multiple system failure messages before eventually shutting down completely. I contacted both the RAC and Audi. The RAC engineer charged the battery and connected a spare one, which allowed me to drive the car to the nearest Audi service centre, about four miles away. At the dealership, I was told that a diagnostic check would be performed and I would be contacted with the results. A few hours later, I received a call informing me that the issue was a faulty starter generator. Since my car is seven months out of warranty, I was told I would need to cover the full cost of the repair — £3,411.31. I mentioned the recall listed on the government website and the 7-year extended warranty for the starter generator, but the representative didn’t seem interested. I then asked to speak with the manager, explained the situation again, and informed him that I had a copy of the extended warranty and the relevant TSB. I also requested that the quotation and the reason for denying the warranty be sent to me in writing. Shortly after ending the call, I received another call from the branch manager, who apologized and admitted there had been a mistake. He confirmed that they were aware of the issue and would honour the 7-year extended warranty. The part has been ordered, and I was told I should have my car back within a week. I'm expecting to pick the car up tomorrow. Car Audi A7 50 TDI Quattro 2019, Milage on the car -40.567 miles If not for this forum, I would probably have ended up paying for the full repair and diagnostics — so thank you, audiowners.com.