simiewimie

I had an email from the dealer on Friday saying that the tech had been “investigating the faults in your car this week. We can see that there are faults in there, however the car has not faulted and passed every test that we have performed on it.” I did inform them that I had seen on another forum somebody experiencing the exact same problem, and after 2 months with their dealership the latest diagnosis was the “steering wheel module”. I think they are waiting for the module to be replaced and the return of the car. I don’t know whether my dealership has actually investigated that component in particular off my suggestion, but I will check when I collect the car on Wednesday… my guess/feeling is they haven’t. I think they’ve just driven it around for a few days and it’s been fine. I get it’s difficult when you can’t replicate the problem, so will just have to see if it happens again and then not be very happy if it does. With so many sensors, modules, and what have you’s I’m amazed they can’t immediately tell you what has caused the issue. 🤷🏻‍♂️ Will update this post as/when/if things change.

Hi, Clifford. Yes, I had tried this too, but to no avail. Seems likes some issue have been sorted for others with this approach, but sadly not for me.

Hi, Gareth. Many thanks for your reply. Eventually the AA got the car mobile by essentially hard resetting the car (disconnecting and reconnecting the 12v battery). I had considered this when confronted with the problem first thing, but with it being our first EV I wasn’t sure if it was safe to do so with a high voltage battery on board. 🙂 I can’t fault our Audi dealer. They have given us the use of an A6 e-tron launch edition for our 10 day trip. They will look at what happened and report back. I don’t believe this is something they would normally do, and certainly not as we need to take it to Europe. We’ve had to add it to our policy but they will reimburse us. They have been amazing. It’s not the best start to EV ownership, but I understand these things happen and it’s more important to me how it gets dealt with by Audi/the dealer. On a side note, the launch edition A6 e-tron is awesome. My wife isn’t a fan of estate cars so I couldn’t even persuade her to even try one, but I’m not sure if after this she might be tempted next time around… here’s hoping. 🙂 Once I hear back from them with what they believe the problem to be I will post an update. Certainly for the moment if anybody has a similar issue I would suggest disconnecting the 12v for a minute or two just to reset things and get you mobile again. Oooh, sorry. Brand new vehicle.

3 days in to ownership, 132 miles and this morning I get greeted with many faults related to car sound, lights, etc but it also won't go in to drive or reverse. Awaiting the arrival of Audi Assist/AA so will see what they say. Supposed to be heading to France in it tomorrow, so this is not ideal. Has anybody experienced similar?