Nick Varley

So…my faith in humanity in general and Audi in particular is restored. My local dealer just called to book in my Q4 to replace the on-board charger without cost to me. I am both delighted and relieved !

The chap who installed the Zappi came round for an annual service check up - he spent 2 hours talking to Zappi and British Gas (who are my electricity suppliers) - there is nothing limited there. It's the car. I see you can find replacement on-board charge units on the likes of eBay for 1/10th of the price of a new one. Might go that way if Audi insist there is nothing (much) they can do about their price, and find someone to swap it out for me.

Having thought for a moment I am more than a bit suspicious. the Audi dealership says my car charges at full speed (7.5 - 8 kw) on the Audi charger in their workshop - so why won’t it on mine, Tesco’s, John Lewis’s…? Hmm…

Gulp… Audi say ‘it’s the charging unit on the car’. The replacement unit cost is £3,980. The kind lady dealing with this is going to talk to her management about that. I don’t know if anything will come from that conversation but that cost is frankly astronomical and if it doesn’t come down by a large amount I will probably just live with issue. Sheesh!

…and they have found a fault of sorts, though I’m not sure whether it implies hardware or software. Audi were still waiting for ‘Technical’ so I brought the car home. They will contact me to bring it back when they have something to do/try.

My local Audi garage is now ‘waiting for an update from Technical’…

…and yet my friend’s Q4, on my charger, works as expected - it has to be the car.

My friend plugged his ‘71 plate Q4 (same as mine) into my charger and boom! 7.5 kw…so the only logical thing it can be is the car.

I had this and was charged £300 to ‘repair’ it on my Q4 e-tron. It feels like a rubbish design that is essentially still a locking petrol cap and is not designed to be open for hours in all kinds of weather.

Hi - I have same issue. Since midnight on June 28th this year the charging rate dropped to around 3.2 - 3.8 Kw instead of the solid 7.5 it was previously. I’ve tried different cables, different chargers and it stays the same. I am just asking a friend with the exact same car to come and hook up to my home charger to finally rule that out. Audi ran diagnostics but found no faults - and - it charged at 7.5kw on the charger at the dealer. Grr. I have a suspicion there is some nefarious software limiting going on if the charger is not an Audi one - mine’s a Zappi. The car is back at Audi on Monday for more poking and prodding. As yet they’ve not yet asked for payment although I was given notice that diagnostics were charged at £150. Will post again when there’s news!