Ingolstadt

Same issue I’m just browsing to find others because feel this needs to be taken up as a collective. I imagine you were basically told tough with no resolution.

Reading your posts Paulsom besides mileage is practically every step and carbon experience so at least they’re consistently bad!

And my car has only done 39k had about 3k on as was ex demo so I brought it at 6 months. If you get this please get in touch.

Same issue same result dealing with Executive Office.

Also I’ve checked with 3 separate garages /engine specialists and there are for my car and engine no time schedules or mileage restrictions on the cambelt. Sometimes it takes a person to fight back the autonomy to bring about change and justice. So we can all sit here and complain about how awful and unfair things are or we can come together to advocate and fight.

Thanks Steve just seeing what options are. Appreciate your advice I’ll ask them to clarify what you’ve said as from my perspective I’d have thought they’d be replacing all that was necessary if they’re charging £15k.

Small claims isn’t that bad it’s about £500 so in the scheme of what I’m losing that’s small change.

Also Audi UK advise that it states online somewhere the cambelt is only covered for 3 years or 60k however this is not stated in my owners manual. Isn’t this quite a vital bit of information missing from the book?

So no surprise, Audi went ahead and changed my cambelt even though I told them the reason it’s with them is the bent valves. Now they confirm the engine is kaputt and looking at £15k to replace which is uneconomical. Audi Uk were quick to point out it must be something else as the cambelt shouldn’t go at 39k but can’t actually diagnose what this could be? would changing and starting the engine not have caused more damage to my engine? They are offering me 2k… in return or potential that I pay £7.500 to change engine although this felt like a carrot being dangled as I’ve already been told that’s uneconomical. any advise or comments much appreciated thank you particularly anyone who knows how long the cambelt is actually covered for? Is there a despite 140,000k recommendation-3 year rule or otherwise?

Absolutely seems that way sadly

Exactly I’d have changed it at 70k I think that’s what the generic stance used to be across manufacturers. To be honest, I was looking to change to a new Audi within 12 months so it wouldn’t have even been for me to do.

My first job was with Audi UK. That’s what makes this worse. This isn’t how we treated customers 20 years ago and even amongst ignition coil gate we genuinely tried to work through that- so yes I’m very disappointed to see the shift in culture.

Thank you, just to clarify I’ve been asking Audi Uk to confirm interval for my car from the start. However the independents plus an engine specialist have checked whatever systems they do for my specific car. There is no time limit and the mileage is 140,000. So I’m really unclear as to why it takes Audi so long to clarify the information as the manufacturer. I will see what they come back with as it’s only right to give them an opportunity first. i know an independent would be far cheaper and likely to get me back on the road.

Thank you Gareth, I really do value the forum expertise. I’ve enquired a few places and we are talking 5-10k. Even if I repaired my car I’ve lost total confidence and then there is the fact it’s 6 years so what cost next? I brought it just before lockdown so like many I wasn’t going far! it was the service manager and another main manager I spoke to and who advised I HAD to get the cambelt changed to proceed forward- even though I argued how this would resolve the valves. Anyhow the calls are recorded so hopefully this is a call they can retrieve- all that aside it’s in writing to Audi UK too. it’s disappointing to read the threads of a lack of trust and faith in Audi UK.

I’d like to know what the intervals are because it’s not in the book and I’m trying to get a clear understanding from Audi. I’ve found varying info and recommendations online. If it’s recommended 5 years well the average person would be doing some mileage a year to get towards 140,000 and if it’s one or the other, then it needs to be clearly stated and consistently across dealerships. Thanks for commenting

Thanks Steve cars are getting more and more complex and therefore expensive upfront but for repairs. Gone are the days when things were built to last. currently my complaint has reached the Exec office so will see. The owner’s manual mentioned nothing about cambelts and or intervals.

Thanks Steve, I think that’s my thought right now. Granted I’m no mechanic but I’ve done some research online on bent valves and it doesn’t look like fitting a new belt will resolve this! So why are Audi the ‘experts’ suggesting this? I’ve queried this with Audi Uk and they won’t even comment yet they’re the customer services and go between customers and dealers. I’ve spoken to a engineering specialist who builds the robots that JLR use to build engines. He advised that this seems to be a common fault across VW group associated with the start stop function. These cars should have chains not belts. I’ve gone on the Vw Tiguan forum and there lots of similar complaints. I feel the forums need to come together to hold VW accountable. My car never had a 5 year timeframe and my owners manual gives zero guidance- all that aside I had one email from Kyle in Audi Uk advising it’s 120,000k.

Hi, anyone else had timing belt issues ? I feel like this is a known fault across the VW group having done some research online. i noted a thread from last year from a Paul. A year on reading his threads I’m having the exact same response. Audi Uk advise this should be ok to 140,000 not that I’d wait half that time, but 39k doesn’t seem right. Audi are being very dismissive of it all as there’s no warranty. My cars been serviced by Audi and had no other warning signs or issues with my Q2 (ex demo) 2019. an independent Audi specialist with 30 years experience advised the valves bent. Audi Uk advised to take it to Liverpool Audi who have informed me they would not be able to establish bent valves without first attempting a cambelt change at cost of £1k? is this the correct procedure? Audi Liverpool also advised once they try change cambelt of it’s something bigger they’ll then be able to approach Audi Uk. Who are already washing their hands! Am I just better off going elsewhere to repair and taking the hit? I’m absolutely disgusted by Audi’s customer service and will not be buying another again.