Cillene99

Hi Alex, When I manually put my make model and year in the recall does come up but unfortunately when I search by entering my reg it says it’s not applicable to my vehicle. I can see there are two recalls estimated to affect more than 45,000 cars, the luck I’ve been having so far with resolving this issue I’m not even surprised mine isn’t one of them! Glad to hear you got sorted, I’ll update the thread if my luck changes.

Thanks Cliff, I will get the car lifted from Audi on Monday and brought to my usual Audi specialist, hopefully I can claw back the cost following this. Appreciate the responses!

Hi Cliff, I have done this already, Audi UK also checked to see if my car fell under the recall, unfortunately it appears it doesn't.

On Friday 16th January, my 2019 Audi A6 50TDI had the electrical system fault error show up on the dash. Luckily I was less than a mile from home. When I arrived home I scanned the car with OBDeleven and it confirmed the P0CA700 fault, called my local Audi dealership (Belfast Audi) on Saturday and they said they could take the car in on Monday, they explained there would be a £150 cost for diagnostics, which of course would be waived if the works were to be carried out under warranty. I had it recovered to them on Monday morning and I've gotten absolutely nowhere with them since. The first update they had for me was the car is not presenting a fault that points to the BSG, but rather the hybrid battery system, I assured them the fault was there when I scanned it and matches the code stated on the Technical Service Bulletin that was posted on this thread. They confirmed the P0CA700 code is what they were hoping to find, and then went on to accuse me of clearing the fault, I made sure not to clear any faults to ensure they could diagnose it quickly when it arrived with them. Fast forward a few days, they call to say the car still 'hasn't faulted' and they want me to authorise further diagnostic work at a cost of £226 to try and force the car into presenting the fault, I assume this is somewhere along the lines of isolating the hybrid battery so the car has to rely on power from the BSG, but the service advisor could not tell me what was involved. I reluctantly told them to proceed. Monday this week, the service advisor calls to say the car still isn't presenting a fault, and when I asked where do we go from here, they say they don't have any other information and would need to call me back. Haven't heard anything since, I've called twice today and both times I have been told 'the service advisor is busy and would call me back', I've now attempted to escalate this to Audi UK who tell me they can't force the dealership to do anything and can only investigate and report their findings back to me within 48 hours. I quoted the TSB and Gov.uk recall from this thread and they pressed me on where I I found this info, I told them online, they then said unless I found it from the Audi UK website its irrelevant. I'm up to over £450 in diagnostic and recovery costs and now paying £300 a week for a rental car as I drive a lot for work, the service advisor I'm dealing with has been useless so far and seems to only be interested in speaking to me to authorise additional diagnostic work, for which they have no idea what will actually be carried out... I can only assume they have cleared the car of all faults when it first arrived with them to see which come back and unlucky for me the P0CA700 fault hasn't. Nightmare!