Hi Tom,sorry to hear that about Audi Brighton try....
National Conciliation Service (01788 538317)website they gave me number for head office!!
Explain situation, you gave them a chance to sort it and what they replied etc. Keep details names,times,dates etc
Took me 6mths from initial complaint!!!!!
Seems to me that this is quite a common problem!!
Previous post should have included a well done too
Lookers Audi Newcastle
for all their help with my car!!
Good luck
Regards
Steve