Lee Reed

Hi Everyone, I have a 2007 A4 S Line Cabriolet and tried the roof for the 1st time and all that happened was the windows dropped halfway then the front released and that was it. I have tried a few times and only once after just waiting with finger on the button it actually worked, but only the once and I had to close it manually as it would not close after. currently all it does is drop the windows and release the front and then nothing, it does close the front down again now using the button. i have read about the manual reset with ignition off but if we lift the front the rear doesnt seem to lift and we do not want to force and damage anything. can anyone recommend a garage in north Essex area /south Suffolk i can visit ?. thanks Lee