So Audi.... not very helpful, but I guessed the outcome of that one. They suggested that I can either bring the car in and exchange the tyres for stupid money, with the hope of getting some money back from Dunlop if they find fault with the tyres. Or I can go to an independent supplier (which is what I’m doing) and they will send the tyres back. Again it boils down to Dunlop finding fault with them.
I did speak to a guy called “Peter” at Dunlop and I will attach the email he sent me. Not sure if this will help anyone else, but I’m never having Dunlop tyres again!
If anyone else has had any luck with the “stealers” let me know.
Thank you for your e-mail and also the call regarding the tyres on your A7.
Our passenger tyres are warranted for 5 years from date of manufacture or date of purchase if proof can be shown. The warranty covers manufacturing and materials but not accidental damage to the tyre, natural wear etc caused during use.
To arrange for a warranty examination please ask the tyre retailer or vehicle dealer who supplied the tyre to arrange the return to us. Returning a product via the retailer who took your money for it best covers you as your contract in the UK is with them. Vehicle main agents, tyre dealers and internet sellers can send tyres back for inspection if they have an account with us. If they do not have an account the return can be made through their wholesaler who will then arrange to return the tyre here on their behalf.
If returning the tyre via the supplier who your contract is with is not possible many dealers will return a tyre under warranty as long as you are purchasing the replacement from them. Before buying the replacement you will need to ensure they are aware you wish them to return the tyres as part of the deal and they will offer any allowance should one be advised.
For further information on returns and the UK industry standard see http://www.btmauk.com/wp-content/uploads/2014/12/Consumer-guide-to-tyre-warranty-complaint-process.pdf
Kind Regards
Peter Wayte
