Hi Gareth, thank you for your reply.
Yes the car is under 3 years old and covered under warranty until September this year. It was registered 12/09/17.
The issues began early 2019 and my girlfriend notified Audi UK straight away by calling and emailing them. During the time of her arranging to get her car taken into the garage, the car deteriorated so she called AA as the car would no longer go into gear. After checking the vehicle over he confirmed that the car was losing fluid and believed it to be a hydraulics problem. He got the car working again after running it for some time and then asked her to follow him to the audi garage.
Unfortunately on the report they provided us with last year, they have set the mileage as '0' so I will need to request this from them but to provide you with an average figure I would say under 10,000 miles at the time the vehicle was first taken in. We currently dont have the vehicle in our possession as it remains at the garage so I am unable to provide a current mileage stat.
April this year the problems occured again but very suddenly. Audi were notified straight away, and after a few days of trying to arrange to get into garage due to lockdown, they sent out someone from Audi roadside. A week later the vehicle was eventually taken in the garage and they have had it since.
They called my girlfriend a few days later and said they needed her to authorise a clutch replacement as she would be liable to pay for it as it is a wear and tear issue caused by driver error. She disputed this and explained all the other issues with the vehicle and that there has been no mention of the problems with the hydraulics or the cause of the leak, so she asked what tests they had carried out so far, only to be told that they had not carried out any tests yet, they need her to authorise payment to carry out works on the clutch and then they will carry out tests.
Every person who's looked at the vehicle has come to the same conclusion but Audi refused to listen and continued to ignore it so my girlfriend asked to speak to a manager at the garage.
The 'manager' she spoke too (who we later found out wasn't in fact a manager at all) completely changed the story of what the precious woman told her, so she questioned this and he then changed it back to the same story the woman originally said but then started going back and fourth on the details so my girlfriend informed him she was going to speak to Audi UK head office as it clearly wasn't being dealt with correctly and he told her to come and collect her vehicle and hung up.
Her main dispute was how they can state and be sure it's a driver error wear and tear issue on the clutch if they have yet to perform any tests or inspections on the vehicle? But yet noone could provide an answer for this.
The following day she received an email from the hire car company stating they needed to collect the car and she would incur charges.
Since then my girlfriend has opened a dispute with Audi UK who are currently investigating it and informed her that they were taking the car to another garage to be looked at. However, yesterday she received an email from Audi Watford that she needs to collect her car from the garage by friday or she will start incurring further charges.
So as it stands she has no idea what is going on which is why we are here. She could arrange for a tow truck to collect her car and take it to another garage to have it fixed but she will have to pay for this, even though the car is under warranty and it is clearly a fault with the vehicle and not a wear and tear issue, so I find this completely outrageous.
Audi states that they will only cover works carried out by an Audi mechanic and only an Audi mechanic can determine what the fault is.
So our question is to find out if anyone else has experienced these problems and advise on what we should do.
She has tried to get in touch with Audi UK to get an update but they have ignored her emails for the last 2 weeks and when she has tried to call she is told she will be called back but still no phone call. So now shes left without a vehicle, continues to incur additional charges and no one from Audi willing to help.
Any help would be much appreciated.