Nabeel fattah

My dealer was west London Audi. They are the ones I bought my car from originally. they initially charged me £500 but then raised a complaint with Audi UK who refunded me that after a few weeks.

No it wasn’t under warranty but the audi dealer apparently raised a claim with audi UK and they agreed to reduce it to £500. FYI, just got a call today that the part will be replaced today and they will perform an extended test drive. fingers crossed, should get the car this week! I suggest you call AUDI UK directly and lodge a complaint regarding the part and how it shouldn’t be needing replacement after 4 years etc.

Just to keep everyone updated, Audi dealer called and confirmed its the alternator. The total cost mentioned was £2500 but dealer apparently 'claimed' with the Group and have agreed to do it for £500. Which indicates that they know there is a wider problem! Still no update on when will the part arrive etc. Extremely frustrating given I have not been provided any curtesy car, and this was my only car!

Finally, had a call with the dealer, they have refused a curtesy car at this stage. Was your dealer in York part of Sytner group by any chance?

Thanks and which Audi dealer are you dealing with. In London by any chance? I am assuming you will be paying for the part though? Have you been given a final estimate of the cost. sorry for so many questions.

Thanks for the update liz. Is your car under warranty or did they just give u a curtesy car due to the long waiting time?

Hi Liz Did you manage to get it replaced? my Q7 experienced exactly the same and it’s also the alternator!