Ivor Kelly

p.s I've also tried soft restarts, removing Alexa and reconnecting, but it makes no difference. I really think this is associated with a mobile data network connection issue that the car's MMI software can't handle properly. In the UK, Audi's "Digital Services" helpline don't (1) understand the issue and (2) think there is no problem. Really? What do they say in the U.S.?

I'm beginning to think that unless the car has good mobile data reception on the network that Audi use via Cubic Telecom (EE it seems in the UK), then the MMI Alexa software goes into "sulk" mode and just gives the silly "ask me for your flash briefing mode". This then seems to last until an area of good reception is entered and then Alexa starts to behave normally after a few minutes. If I start my car in an area where there is no mobile data reception, then it takes ages for the system to recover. It still doesn't explain why the Alexa App says "offline" unless it also takes some time to settle out. However when Alexa does work, the App still says "offline". All very odd. Ceratinly not "vorsprung durch technik"

Yes, I have the same on my new A3 saloon (reg 1 Sept) and apparently it has the latest software version for the MMI. Very frustrating if you’ve bought an expensive Data Plan from Cubic (I’m trialling the 90 day free 3Gb Plan at present). Audi Connect seem not to accept this is a problem.