Thanks for reply. Agree technology should be fairly easy to use, then again if there are bugs in the system it can cause all sorts of problem. When I initially ordered the car and even when I collected, I was not informed you needed an app to operate. I had a Tech expert look at this for me. He also spent a great deal of time trying to get this to work. Tried several different types of phones to try and connect. He done a vast amount of research into the UTR App and the Camera. There seems to be a inherent problem with the Wifi connectivity due to weakness in signal strength. Another friend who also been an Audi driver for many years, advised me he was thinking of getting one of these cameras a couple of years ago. When he looked into it online he realised the apparent problems and did not go ahead. Wish I knew this before.