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hi all, thanks for your replies to my earlier msg, we have now rejected our car, as we were fed up of waiting and being told a date as it never happening , i believe its more than a software issue, as its to do with the camshaft/crankshaft syconisation which also runs the full pump. It took 2 months of letters and phone calls and a lot of time, but now awaiting car to be collected and refunded, as the fault was recorded on the car before it was 6mths old, it must be an issue on the age of the car, ours was dec 2018 good luck everyone.....