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Just a post that could possibly help someone out. Probably has been posted but this is my recent experience with the main dealer Car failed MOT with what I expected headlights too low, rear level sensor, said they will check if the part is available and then quoted me £320 to fit. Seen that I had a 10 day retest I declined and purchase the part for £30, the bit that snapped was the rubber close to the ball connecting rod. I figured instead of unplugging and possibly having to 'recalibrate, I just removed the broken rod with just the new bit. Surprised as it came out easily. Job done and took me all 1\2hr as I didn't want to break anything Total cost £30, Audi £320, absolute rip off as you would think they could just resolve the issue as I've done Lights back to normal instead of a few feet in front (dangerous) Here is pics of what was replaced instead of the entire unit Hopefully this could help someone out

Perfect all sorted thanks for sound advise

You did better than I did, I emailed lowemissionzonesenquiries@gov.scot before the LEZ came into force and was told to email LEZ@glasgow.gov.uk . And guess what, they told me to email lowemissionzonesenquiries@gov.scot. I got absolutely nowhere and gave up, hence I joined this club. Actually I did contact DVLA and they told me to contact Audi. I emailed Audi customer service and they told me to get a certificate of conformity by sending an email to cocrequests@vwg.co.uk just as advised in the message above. Both these replies came through on the same day, so Glasgow, here I come eventually. Thank you for the replies