JC1983

Ditto, not sure if this is good or bad.... Good if we get an explanation, bad if we dont... Fully expecting it to drop again at some stage in the future.

Spoke to the same customer service rep as Geoff64 in the above post and got a fairly similar response. Said he couldn't comment but was basically admitting they knew about the issue and were looking into it/going to communicate something on the matter(when who knows..). Originally he told me to take it into the dealer but then retracted that advise after speaking to his manager which confirms (as we already know) the dealer can't do anything as yet. I'm an Audi A6 c7.5 2017 by the way with the same RMC software version as everyone else. Maybe it's time to bite the bullet and get an Ali express android auto/car play retrofit.... It's wider than Audi by the way and my friends 2016 vw golf had the same issue. So if it's VAG wide I'd like to think they have to look into it.