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Hello! I am a postgraduate student from University of Birmingham, I am now doing a research on the effect of brand community towards AUDI and its dealerships. The data in this research will be used in my dissertation only and will not be published to the public, I hope you can help me finish the questionnaires, Thank You! Questionnaire

Any discount for our members ? 😜

Hi Simon, There is an established process (which was pointed out by an Audi employee) to deal with this. The guy that dealt with my complaint has actually left Audi now. It is almost certain that the tyres were supplied by BMTR (they supply nearly all of the tyres for Bham Audi) my complaint was raised through them via Audi. I had photographs of the tyres in situ on the car as part of the service my car was going through which was helpful (might be worth asking if there are any). You should at least have documented proof of the failure. Anyway, based on my recent experience (and partial success) I would advise the following: Get in touch with Birmingham Audi (suggest Service Manager)and tell them him you would like the tyres photographed (They are not normally disposed of straightaway) and you want to raise a complaint to Dunlop/Goodyear (they know exactly who to ask what the procedure is). There is actually a proper form for it! It could take up to 12 weeks but in my case Goodyear sought to compensate for the unworn portion of the tyre life as a percentage (in writing to me as the form completed by Audi/BMTR identified me as the contact point) of remaining tread, which was 50%, which they applied to the value of the replacement tyres (Continentals - not Goodyear/Dunlop). That was presented to BMTR in the form of a credit from Goodyear/Dunlop which has since been applied to Audi Birmingham and (believe it or not) I am now waiting for the money to clear Lister's accounts. Can you imgaine what would happen if the boot were on the other foot? Once I have my money back I am thinking further action - there was no acknowledgement of the failure of the tyres nor the danger it put me and my family in, just the inconvenience!! It is a known problem with A7's despite same floor pan A6's it seems are unaffected. I hope this helps. Mike