dr_lovejoy

Glad it’s working. I have no idea how a company as big as Audi (VW) can mess something so simple up. Seems like car companies struggle with tech. Also locking etron planner and traffic info behind a pay wall is harsh considering the price of these cars. What’s worse is the connect team. They seem to answer to no one and don’t care about giving a decent customer service. I have been told they are a 3rd party contracting firm. Probably all working from home watching Netflix based on how they don’t want to do their job. Also every part of Audi blame the other. Dealership blames Audi Uk, Audi Uk blame connect services. As a customer I don’t care who is to blame it’s not our job to runaround trying to fix it. I must have spent hours of my time trying to fix it since March. ps the reason I asked about your e tron is because myself and the other guy I have speaking with that has this issue have exactly the same cars. They seem to be ex Audi UK models due to the super low mileage and huge list of extras. So wasn’t sure if this issue is isolated but alas no, it’s all e trons 🤦‍♂️

Has this issue been fixed for you? I ask as I have been going through an absolute nightmare with the useless rude connect team. Mine expired in March and it was only a week ago it was fixed after I threatened them with the Motors Ombudsman’s a few weeks before. The issue seemed to be that you can see the services on myAudi German site but not you local region. It took them over 7 weeks to resolve and at first they tried to deny an issue. It affected another e tron owner I met on another forum. His was fixed at the same time. So worth checking again. if still not available check the German site. Also make a complaint with Audi Uk direct and mention this effected other e trons who are now fixed. Get them to contact connect team because it isn’t really worth your time contacting that useless bunch yourself. Good luck! ps does your e tron by any chance have a ton of extras and black with e tron on the side?