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Audi Connect Key and Audi Connect Navigation - Licence Renewal Problem


Northlondoner
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My Audi Connect and Audi Connect Navigation  Licences expired on the 30th April, post 3 yr term. Since then I have been trying to renew the licences, 4 visits to the dealership, multiple calls and emails to Audi Digital Services, escalation, complaints  no progress.....  They can't seem to get the licences to appear on the online demand shop linked to my account so that I can purchase the licences....with my wife's range rover it just takes two clicks..... has anyone else has this issue.  The problem is still logged with the technical teams in Germany.

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2 hours ago, Northlondoner said:

My Audi Connect and Audi Connect Navigation  Licences expired on the 30th April, post 3 yr term. Since then I have been trying to renew the licences, 4 visits to the dealership, multiple calls and emails to Audi Digital Services, escalation, complaints  no progress.....  They can't seem to get the licences to appear on the online demand shop linked to my account so that I can purchase the licences....with my wife's range rover it just takes two clicks..... has anyone else has this issue.  The problem is still logged with the technical teams in Germany.

Can't say I've heard of this issues. What have they tried to do. Have they reset the mmi etc? 

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