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Sat Nav & Audi Connect A6

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Hi guys

I am new to this forum. Got a 2016 audi A6 a few days ago. Struggling with the sat nav. Have sd card but it accepts route information etc and says calculating route but that is pretty much it arrow on the display but no voice guidance or proper route to destination

Also cant see audi connect in my MMI menu just Info symbol (traffic info) where it should be 

Many thanks 



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