Audi App Anyone Else Having Issues

[Audi Q6-Etron]

Can I ask, is anyone else having issues with the Audi App not connecting to the car.

I really use the app for things like,

Warming car car before getting in.
Getting Notifications if one of the kids has not shut the door correctly or boot left open.

Now the app works at best half the time, says it can not connect to the car but when I get in the car and start the car it connects straight away.

Also getting a notification of any door etc being left open appears to not be a feature either, come on Audi this really is not the 1960's, Kia has been doing this for years, are you saying the Korean manufactures are better then you?

I called the dealer and they claim no one else has this issue with any other Audi model.

So I wonder, is this issue because we have the new designed Q6 or does others with other models of Audi have the same issue.

Starting to become a pain not having access to the car for those simple things.

Sorry all, rant over. 😠

 

[sidny187]

Hey myaudi app not working for me either.  Stopped working yesterday and still not working as it fails to connect to the car. Rung the audi app helpline today they are aware of the problem and got told down to some kinda server outage or something. Asked ETA on when this will get fixed. Got chocolate teapot style answer in return basically no help at all. Let us know if yours is working yet?

[MikeB4]

Same problem for me. A real nuisance as the main My Audi site is down as well. I am getting this rather worrying message on the phone app

[Audi Q6-Etron]

Yes same message, back up and running this morning so is the issue with the Audi services or the car?

[Audi Q6-Etron]

11 hours ago, sidny187 said:

Hey myaudi app not working for me either.  Stopped working yesterday and still not working as it fails to connect to the car. Rung the audi app helpline today they are aware of the problem and got told down to some kinda server outage or something. Asked ETA on when this will get fixed. Got chocolate teapot style answer in return basically no help at all. Let us know if yours is working yet?

Its nearly ever week there servers are done then, not a one off.

Do you have the number you called as more who call the more they may do something about this.

[sidny187]

Yes the number is 08002792884

You can find the number in the app as well.

I also agree the more calls maybe they'll actually do something about it.

 

[Audi Q6-Etron]

👍

[Audi Q6-Etron]

Must say the Audi phone support is as bad as their app.

Been on hold listening t the music and the woman saying thank you for holding for over an hour.

Must only be one person working.