Alternator issue

[WR19BYC]

Hi I have an Audi Q7 2019. Got a problem with alternator and trying to get help and free replacement from the local dealer. They sent a form to complete and I would like to mention the extended warranty of 7 years on the faulty alternators. Please advise how can I get a free replacement, how to speak to them and if they refuse what can I do? Thank you

[Magnet]

Welcome Sergiu,

What is the actual issue with your alternator? 
Does the car have full (Audi) history, with no services missed on not carried out on time? 
Have you read the ‘small print’ in your Extended Warranty’ which usually allows them to get out from under a snakes belly with a top hat on!? 
Current mileage? 
Regards,

Gareth. 

[Magnet]

Hello Sergiu,

You seem to have joined, posted on the same day, and not returned since. 
Please let us know If you don’t require any help, or provide the information asked for if you expect us to help you. 
Regards,

Gareth.

[WR19BYC]

Hi Thank you for your reply. I have this car from June 2024, I cannot find any information on my papers about extended warranty. I have no idea how to find it. Just sent to the Audi Center a message referring to extended warranty bulletin I hope they will change it for free. The appointment is on 5th of August at  Audi Center on Harold Wood London. Any suggestions, any help you can give will be highly appreciated. Thank you

[Magnet]

When you bought this car in June 2024 ( when it was 5 years old), did you obtain a copy of its service history ( should be available from your nearest dealer)? 
 

Did you buy it from an Audi dealership, and did you purchase an extended warranty from the seller - which would account for your reference to a 7 year warranty on the alternator? 
Who told you there was a 7 year warranty on the alternator?