Q2 UTR ISSUE

I recently bought a new Q2. Very pleased with it except one thing - the UTR. To start with trying display both cameras on my Windows 10 PC was very difficult, I could only get the front camera. I eventually found some media software that showed both cameras. Carefully looking at the recordings I realised there were big gaps with nothing recorded. The other day I went on a two hour trip which involved stopping at a friend's house going for meal and then returning home. All that showed on the cameras was me leaving my house and arriving back- nothing in between. Short trips in my area are recorded fine. Has anybody else experienced this problem ?