Richard09 Posted September 10, 2023 Share Posted September 10, 2023 I had Engine management and glow plug light appear A3 50000 miles 1.6 TDi it when into limp mode got it home. Had the fault diagnosed faulty Injector cylinder one so ordered a remanufactured eBay from a company called dieselfixneuss for £195 seemed a good buy as it had 98 % positive feed back. Placed the order, they started the delivery process and then I had a further request for £30 deposit as I had to send the old one back so to get the item sent had to pay the deposit, then the delivery started I received the order about a week later this is just the start of and extremely BAD costly experience, which will now change the way I source Car spare parts. History I fitted the the injector and got it coded for £75 all seemed OK ,this is my comment on eBay about the purchase Which I cannot seem to be able to find anymore. Well the item arrived the visual appearance of the injector as illustrated there was some greasy deposits in the hole for the flexible pipe, inline securing clip, also the plastic head for electrical connections was a bit battered and worn showing or indicating the age of the refurbished component to such an extent that it was difficult to see the code required to set up the unit see photograph. But later found out that it had been recoded. So after cleaning the unit trying to get all of this greasy deposits out of the injector inlet. A fine start which I should have had an inkling that all was not as good as I EXPECTED !!! This proved to be only the tip of the Iceberg , this is not in use as a main car A3 Cabriolet use on high days and holidays, we were out driving and the car suddenly when into limp mode with the engine management light on we managed to get home. I got a company who specialise in at your home diagnostics would you believe injector fault in cylinder 1 this cost me £150 see photographs the shinney new one in cylinder 1 so now starts the very protracted dealings with the supplier so what's this cost me so far injector £195 coding £75 fault-finding £150 Total of £450 that's without the deposit which I have had back. This now starts to get a bit messy they asked me to send it back to them so THAT THEY COULD CHECK IT AT MY COST, I asked eBay to step in eventually they supplied a Returns postage label UPS, I sent it back it's now sitting in UPS warehouse in Germany and has not moved in two weeks I have had to chase the supplier as well as UPS to tray and move things on, even eBay got there wires crossed and really did not know what was actually going on. I could not see any other way out of this situation which I could see going on for many weeks, so I had to buy a new injector in the UK managed to get one for £374 inc Vat and another £75 for the coding so what all this cost me to date which includes the original purchase and setting up as well as diagnostics the cost is £899 in total. It looks as if I might get back only the cost of the injector that if it ever delivered by UPS. I posted this as a statement of my issues, and realise that this might just be a blip, but I googled the supplier and was shocked to find quite a lot of reviews of one star on Trustpilot 25% of them, these are similar to my own experiences with them. Quote Link to comment Share on other sites More sharing options...
Steve Q Posted September 10, 2023 Share Posted September 10, 2023 Sorry to hear of your situation. Adams you've paid via eBay, then hopefully you should have some come back. As eBay are on the side of the buyer not the seller. Quote Link to comment Share on other sites More sharing options...
Richard09 Posted September 10, 2023 Author Share Posted September 10, 2023 Thank you I just cannot com to terms with this, the trust-pilot reviews of the company are littered with injector failures and no refunds and no reimbursement cost for fitting or testing also company stopped responding to most of the reviewers mails, I also tried to leave a updated review but could not. Quote Link to comment Share on other sites More sharing options...
Steve Q Posted September 11, 2023 Share Posted September 11, 2023 Sorry to hear that. I'd definitely contact eBay. Quote Link to comment Share on other sites More sharing options...
Richard09 Posted September 11, 2023 Author Share Posted September 11, 2023 Just a little info when coding in new injector the company I used the person was very knowledgeable when he used the code supplied with my new injector it would not accept it looking at the codes of the installed injectors he noticed that they all had codes with more digits than the new one I purchased, so he added zeros to the code that was supplied for the new injector, and then it accepted coding. Quote Link to comment Share on other sites More sharing options...
Richard09 Posted September 13, 2023 Author Share Posted September 13, 2023 On 9/11/2023 at 12:42 AM, Richard09 said: Thank you I just cannot com to terms with this, the trust-pilot reviews of the company are littered with injector failures and no refunds and no reimbursement cost for fitting or testing also company stopped responding to most of the reviewers mails, I also tried to leave a updated review but could not. E-bay have now stepped in and will refund the cost of the injector but I am still £300 out of pocket. How they have a 99.9% positive responses on E bay considering they get 25% one star rating on TRUSTPILOT all these are for the same issues i had with there injector and the company. 1 Quote Link to comment Share on other sites More sharing options...
Stevey Y Posted September 13, 2023 Share Posted September 13, 2023 17 minutes ago, Richard09 said: E-bay have now stepped in and will refund the cost of the injector but I am still £300 out of pocket. How they have a 99.9% positive responses on E bay considering they get 25% one star rating on TRUSTPILOT all these are for the same issues i had with there injector and the company. Hi I have never bought a refurbished injector off eBay my first port of call is always United Diesels in the U.K, not only do they have a phone number but you always get a ton of good advice and any refurbished items always arrive in airtight packaging and look brand new you also get any deposit back in record time, most eBay ratings are based on friend and family reviews, the refurbishment of Piezo injectors like I think yours are requires a very special knowledge and equipment, Steve. 2 Quote Link to comment Share on other sites More sharing options...
Steve Q Posted September 13, 2023 Share Posted September 13, 2023 1 hour ago, Richard09 said: E-bay have now stepped in and will refund the cost of the injector but I am still £300 out of pocket. How they have a 99.9% positive responses on E bay considering they get 25% one star rating on TRUSTPILOT all these are for the same issues i had with there injector and the company. Glad eBay have stepped in. They're normally pretty good had sticking up for buyers. Quote Link to comment Share on other sites More sharing options...
Richard09 Posted October 1, 2023 Author Share Posted October 1, 2023 It been a long and difficult process the UPS returned Parcel finally got delivered one month after I sent it, I finally got my credit from E-bay, looking at one thing, if you leave a review with e-bay you cannot update it, you can imagine what type of review I would have posted if I had been able too. Given the stats on Trust-pilot reviews, this company have a Injector failure rate of of 26% which is a staggering failure rate. Quote Link to comment Share on other sites More sharing options...
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