The MMI screen in my 2017 A3 (8V??) won't go up anymore. For a while it's been making a weird noise sometimes when the car starts and the screen is moving up as the system starts up. It seemed to be a mechanical noise, like something was rubbing against something, or a gear with grinding, but it was really hard to pinpoint. Also, not my daily driver, so I often forgot that it happened.

Now the screen comes on, but doesn't rise out of the dash. I was able to remove it from the dash and see the screen working, and the whole time bluetooth audio and radio have been functioning while the screen is stuck in the down position.

I've checked all the fuses that referenced "Infotainment Components" in the manual. Oddly "F16" which is marked as "infotainment components" was missing from the fuse box completely. I can only assume it was always missing. I did temporarily put a 10-amp fuse in there in case it had fallen out somehow, but the screen still didn't rise.

If I can't get the screen to go up and down like it's supposed to, I'd be happy to have it up permanently.

Does anyone have a suggestion for either:

1. Something else to check, maybe there is an oddly labelled fuse that might still be connected to the screen operation
   or

2. Any ideas on how to get the screen to go up? I did think that it would be possible to just supply power to the motor that's stuck on the back of the screen assembly. Maybe that would spin and raise the screen.

I don't hear any noises like the screen is trying to rise up out of the dash.

Any suggestions would be greatly appreciated.

Thanks

Reboot here. https://youtu.be/hvxQfG812wY

That said, if it was previously making a noise, suspect broken nylon cog on the motor or such like. Trouble with these infotainment screens, is the dash is under constant heat in summer, so any grease will dry out. Search YouTube. Couple of videos they’re accessing screen by removing air vents and accessing screws. You’ll need plastic anti-marr trim tools.

2 hours ago, spartacus 68 said:

Reboot here. https://youtu.be/hvxQfG812wY

That said, if it was previously making a noise, suspect broken nylon cog on the motor or such like. Trouble with these infotainment screens, is the dash is under constant heat in summer, so any grease will dry out. Search YouTube. Couple of videos they’re accessing screen by removing air vents and accessing screws. You’ll need plastic anti-marr trim tools.

Thanks.. I'll have to keep searching for the correct reboot sequence for my model, as I only have the buttons shown in the photo below and every combo I've found online so far hasn't worked to reset or reboot anything. I've managed to turn the system off by pressing and holding the volume knob only.

On 7/18/2026 at 8:13 AM, TheTallBloke said:

The MMI screen in my 2017 A3 (8V??) won't go up anymore. For a while it's been making a weird noise sometimes when the car starts and the screen is moving up as the system starts up. It seemed to be a mechanical noise, like something was rubbing against something, or a gear with grinding, but it was really hard to pinpoint.

It seems to me that one or more plastic gears have broken, just as Richard suggested, so no amount or resetting will have an effect. You need to remove the unit and repair it if possible, or replace it if repair is impossible.