Welcome Dermot, thanks for joining, and sorry to hear of your issue.
Please allow me to be direct:- it doesn’t matter if anyone else has had this issue - you have, and it’s unacceptable!
To me, the all important thing is that you have everything written down as a record, including phone calls and responses.
Not meaning to be personal, but is there any degree of finance involved with this car? If so, you would be wise to notify them in writing of this issue, and state that you will be rejecting the vehicle if not correctly fixed by ‘x’ date. Obviously copy the dealer and Audi Customer Services.
Please keep us updated Dermot, and let us know if we can help further.
Regards,
Gareth.